Sharntard Anita Green
Deland,Florida
Summary
Experienced in operations, project management, leadership, and strategic planning. Well-equipped to oversee and deliver high-quality projects on time and within budget. Skilled in team coordination, risk management, and stakeholder communication. Drives successful project outcomes aligned with organizational goals and fosters continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Lumio Solar LLC.
04.2020 - 09.2024
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Service Operations Manager
United States Heating and Air
04.2016 - 04.2020
- Streamlined workflow for increased productivity with the introduction of new software tools and technologies.
- Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
- Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
- Enhanced interdepartmental collaboration through regular meetings focused on shared goals/objectives and open communication, leading to increased overall efficiency.
- Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.
- Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
- Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within the organization.
Service Manager
Thermal Tech Inc.
07.2012 - 03.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
Lead Compliance Agent
DHL Global Forwarding
01.2009 - 07.2012
- Participated in industry conferences, staying abreast of emerging trends and legislation affecting the company''s compliance responsibilities.
- Assisted in the development of clear, concise policies, leading to improved organizational understanding of compliance requirements.
- Implemented robust monitoring systems to track ongoing compliance efforts and identify any discrepancies or gaps in adherence.
- Ensured timely reporting by meticulously tracking deadlines and submitting required documentation to regulatory agencies.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
Education
Certified OSHA 511 - Gen. Industry Consult.
University of Central Florida OSHA Training Institute
Business Management -
Columbia Jr. College
MBC Certification -
Florida Tech College
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Management
- Project Management
Certification
- State of Florida Notary
- Certification State of Florida Notary
- Cleaver Brooks Boiler Training
Timeline
Operations Manager
Lumio Solar LLC.
04.2020 - 09.2024
Service Operations Manager
United States Heating and Air
04.2016 - 04.2020
Service Manager
Thermal Tech Inc.
07.2012 - 03.2018
Lead Compliance Agent
DHL Global Forwarding
01.2009 - 07.2012
Business Management -
Columbia Jr. College
MBC Certification -
Florida Tech College
Certified OSHA 511 - Gen. Industry Consult.
University of Central Florida OSHA Training Institute
Similar Profiles
Daniel PageDaniel Page
Remodeling Consultant at Power Home Remodeling Group LLC.Remodeling Consultant at Power Home Remodeling Group LLC.
Carolina VillalbaCarolina Villalba
Senior Scheduling Coordinator at Lumio Solar CompanySenior Scheduling Coordinator at Lumio Solar Company
Jonathan CanoJonathan Cano
Warehouse Order Manager at Lumio SolarWarehouse Order Manager at Lumio Solar
George GemkowGeorge Gemkow
Tent Installer at Deland Rents TentsTent Installer at Deland Rents Tents
RUSSELL C. WADKINSRUSSELL C. WADKINS
Patient Care Technician at Halifax HealthPatient Care Technician at Halifax Health