Anita Mi'Shelley Roberts

Customer Service

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Maintained up-to-date knowledge of product and service changes.

Server/ Banquet Server

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Bartend

• Provided friendly, courteous service to create memorable moments for guests.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Served appetizers, delivered entrees and refilled beverages for banquet guests.
• Cleared dishes and glassware quickly following each course.
• Arranged linens and table settings according to seating plan and event theme.
• Prepared and maintained drink stations throughout catering events.
• Served alcoholic and non-alcoholic beverages in bar environment.
• Maintained accuracy and efficiency when processing sales transactions.
• Maintained clean and organized bar area.
• Checked identification for minimum age for sale of alcoholic beverages.

Mail Sorter

• Reviewed incoming mail for proper date, postage and barcode scans.
• Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
• Facilitated trailer loading by sorting mail and transferring by forklift.

• Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
• Operated hoists to lift raw materials, finished products and packed items.
• Utilized label application equipment to label tubes, containers and boxes.
• Documented quality checks and downtime in system.
• Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
• Kept robust spare parts inventory based on expected needs to minimize downtime.

• Worked with POS system to place orders, manage bills and handle complimentary items.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Answered customers' questions, recommended items and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Developed and served cocktails, contemporary wines and craft beers.

• Resolved issues quickly to maintain productivity goals.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Established clear priorities and production quality standards.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Achieved on-time shipments goal by empowering employees to continued success.
• Utilized lean practices to balance workflow and alleviate redundancy.
• Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
• Evaluated incoming materials for quality and amounts ordered.
• Monitored materials use to identify concerns and keep costs low.
• Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
• Cross-trained existing employees to maximize team agility and performance.
• Approved regular payroll submissions for employees.
• Conducted monthly inventories of raw materials and components on work floor.

• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Wrapped pallets in shrink wrap prior to loading.
• Loaded, unloaded and moved material to and from storage and production areas.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Operated RF scanners to track merchandise and verify contents of containers.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
• Updated daily logs with regular shift activities and incident details.