Anitha Deivasigamani

Project Description: CRM 2.0– OSAIC (Advisor Group) one of the largest network of independent wealth management firms in the United States. Advisor Group introduced Salesforce CRM to financial advisors affiliated with FSC Securities, Royal Alliance and Sage point Financial. Worked with an amazing team of professionals in building the CRM 2.0 for the Advisor Group with Customer 360 view , one integrated platform to bring company and customers together.

Responsibilities:

• Proficient in leading cross-functional teams, implementing scalable solutions, and optimizing business processes . Dedicated to maximizing Salesforce's capabilities to streamline operations, enhance customer experiences, and increase revenue.
• Having Experience working in Community Cloud, Sales Cloud, Service Cloud , Customer portal using Salesforce CRM
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Configured and extended Einstein Chat BOT for salesforce community.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Used Community Cloud to build deeper relationship with customers to provide better service and assist them through online.
• Created modern lightening apps combining lightening Design system,Lightening app Builder and Lightening App features.
• Involved in business requirements meeting for requirement analysis, designing data model, identifying customizations and prepared Technical document
• Performed migration of 48K customer and 17K Accounts from community model to community plus model, including sharing set decoupling to sharing rules and group, process builder transitions, API conversion for global class of managed package, etc.
• Strong hands on experience with Omni Channel, Live Agent, security modeling, community and community plus.
• Worked on Customer 360 view, SFDC patterns involved interaction.
• Provided entire product presentation of CRM 2.0 to customer and business owners.
• Created multiple Lightning Components , added CSS and Design Parameters that makes the Lightning component look and feel better. Created and used Email templates in HTML and Visualforce.
• Implemented several full-cycle implementations in Salesforce CRM that integrates with vendor and legacy applications.

Project Description: CONA myCoke.com– This project started as an ASIS fit for myCoke.com for CONA Coke bottlers , but now expanding into the different regions with massive heavy lifting of new requirements. [This is a hybrid project of the earlier version, as this is a product that was developed in house for Coke. Please visit myCoke.com and myCoke.ca for reference.]

Responsibilities:

• Worked on Business to Business (B2B Cloud Craze) & Business to Customers (B2C) SFDC patterns involved interaction with all the various parties are involved.
• Provided entire product presentation of myCoke.com to customer and business owners.
• Worked on Cloud Craze administration and development; development of B2C store using Cloud Craze.
• Developed integration using both standard connector and open API between Pardot and Salesforce.
• Developed web pages using Handler bar.js, Java Script, JQuery and Visualforce .
• Developed Integration between salesforce and Twilio for messaging.
• Developed framework to replace Twilio with Heywire for cost optimization.
• Developed Integration between Salesforce , Mulesoft to establish iframes.
• Community/Portal functionality in support of Cloud Craze.
• Developed integration between Salesforce and Birchstreet using webmethods for PO maintenance.
• Developed integration with SAP and Paymetrics for echeck, Credit Card and Cash orders.
• Configured complete set up of Omni Channel for 17 different queues.
• Developed integration between Basis and Salesforce via Webmethods.
• Involved in integration between Mulesoft and Birchstreet for 1 way SSL.
• Developed Lightning pages for mobile ecommerce for integration with Cloudera.
• Developed APEX Classes controllers and APEX Triggers for various functional needs in the application
• Developed workflows processes and defined related tasks, email alerts, and field updates
• Involved in developing custom objects and Visual Pages as Portal required
• Involved in Migrating the components in different stages (SIT, UAT) before moving into Production
• Provided solution approaches during Pre-Sales and provided POCs for the Architects and Directors to win projects to Accenture.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

Project Description : DSD myCoke.com – Direct Sales. DSD is the Coca-Cola's E-commerce site that allows over 40K outlets across US and Canada to place orders for their outlets. This is a salesforce community driven site. Worked on creating the entire site in releases.

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Developed APEX triggers, classes, Visual Force pages.
• Used agile methodology to achieve high performance.
• Guided colleagues how to overcome the complex scenarios when they are experiencing some critical issues like duplicating of records, bug fixes in coding etc.
• Developing Test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.
• Documented test cases, test results, test procedure and reported to client and also coordinated with development team for Bug fixing.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Performed data migration into Salesforce application using apex data loader through CSV files.
• Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.
• Developed Apex class and triggers to format phone/fax/zip code in account object.
• Extensively used REST APIs for integration between Salesforce and on premise systems.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Involved in Configuring Campaign Management, Lead Conversion and Case Management Process.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Project Description: Salesforce developer - involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment, and maintenance of standalone, Multi-tier, web-based, and portals based object oriented enterprise applications. Ability to adapt quickly to challenges and changing environments.

Responsibilities:

• Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Configured Profiles and Administrative permissions to grant/deny users access to platform features. Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.
• Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects.
• Customized Marketing application to create a web to lead forms, Campaign to lead forms, assigning tasks, and managing workflows.
• Involved in preparing Business Requirement Document and Functional Requirement Document.
• Redesign through customization and applications within salesforce.com, including the implementation of Solutions and Leads Training of salesforce.com globally for the Sales and Marketing Teams.
• Design of a standardized Sales Process to be used by all team members in each service line and division based on Sales and Marketing preference and requirements. Create reports and dashboards for each geography within service lines based on necessary analytics
• Implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating a gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on user needs. Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles. Performed Data Analysis and migrated data from the SQL Server database to salesforce.
• Involved in Accounts Merging, maintaining Public Groups. Created Reports and Dashboards as per the customer requirements. Worked on Record Types, Validation Rules, Triggers, and Page Layouts.
• Worked with senior team members to analyze each product and its competitor, to integrate new products, and optimize existing products imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader. Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.

Phase IV Clinical Trials Project

Abbott is a Clinical Research Organization (CRO) whose mission offers a full range of clinical research services for Phase IV for different pharmaceutical companies mainly for Abbott.

Responsibilities:

• Extensive Used of different kinds of Procedures Proc Sort, Proc Freq, Proc Means, Proc Univariate, Proc Life test, Proc GLM.
• Performed Quality Check on the existing Table, Listing and Figures.
• Extensively Used In House Macro, Format and CDARS system for effective and efficient Output as well created Macro, User-Define Format for better performance.
• Participated in Weekly Meeting with Team Lead, Co-workers to discuss about the work progress and queries regarding Project.
• Conducted training for new Statistical Programmers

Vertex Pharmaceuticals Incorporated is a global biotechnology company committed to the discovery and development of breakthrough small molecule drugs for serious diseases. The Company's strategy is to commercialize its products both independently and in collaboration with major pharmaceutical companies. Vertex's product pipeline is focused on viral diseases, inflammation, autoimmune diseases, cancer, pain and cystic fibrosis.

Responsibilities:

• Worked with Statisticians and Clinical Data Managers to provide SAS programming in analyzing the data, and worked as an interface between Statisticians and data management team (CDM)
• Created Summary Reports and Detail Reports using Proc Report and Proc tabulate
• Responsible for working on protocol deviations for the study
• Created RTF, PDF, and HTML listings, tables and Reports using SAS ODS.
• Involved in writing code using Base SAS & SAS/Macros to extract clean and validate data
• Ensured that analyzed data and programming code met regulatory and company standards and are consistently structured to permit efficient programming and reporting.
• Performed Quality Control (QC) procedures on work performed by others
• Employed various SAS procedures, like Proc Print, Proc Report, Proc Freq, Proc Tabulate, Proc Means, Proc Univariate, Proc Transpose, Proc SQL
• Data mapping, data cleaning and data validation done according to company specifications
• Developed detailed visit schedule specification and tracking, including the identification of missing and late Case Report Forms (CRFs) using Oracle Clinicals.
• Worked on submission domain standards such as SDTM and ADAM (including mapping of the data).
• Involved in generation of analysis data sets from raw data, efficacy datasets, safety datasets, adverse events reports, demographic reports and patient data listings
• Data mapping, data cleaning and data validation done according to company specifications

Liberty Mutual Group (LMG), headquartered in Boston, Massachusetts, is a leading global insurer and sixth largest property and casualty insurer in the U.S. whose line of business is private passenger automobile based on 2004 direct written premium. The company ranks 102nd on the Fortune 500 list of largest corporations in the United States. The project involved extraction and analysis of data from complex data warehouse and creating various detailed reports regarding financial transactions, purchase details and operating costs.

Responsibilities:

• Extracted and analyzed data from the database using SAS/Access , SAS/SQL procedures and created SAS datasets .
• Created complex SQL queries to access the database.
• Developed SAS programs using SAS/BASE , SAS/SQL , SAS/STAT , SAS/ACCESS and SAS/MACROS for statistical analysis and data display.
• Performed data analysis on the data sets using PROC ANOVA , PROC MANOVA , PROC MEANS , PROC FREQ , and PROC UNIVARIATE etc.
• Developed summary reports and graphs using SAS procedures like PROC FREQ , PROC GRAPH , PROC GPLOT , PROC GCHART , PROC UNIVARIATE , PROC SUMMARY , PROC REPORT , PROC MEANS , and PROC TABULATE etc. Developed custom reports using Data _Null_ and Dynamic Data Exchange (DDE) technique.

• Performed SAS programming on SAS Base, Macro language. Used data manipulation techniques, and statistical procedures (e.g., PROC UNIVARIATE, PROC FREQ, and PROC REPORT, PROC SQL, PROC TRANSPOSE)
• Developed SAS programs to generate reports employing various SAS procedures like PROC UNIVARIATE, PROC ANOVA, PROC MEANS, PROC PRINT, PROC REPORT, PROC TABULATE, and PROC SUMMARY.
• Created CRT (Case Report Tabulations) datasets using CDISC standards for submissions to the FDA.
• Produced Tables/Listings for Integrated Summaries of Efficacy (ISE) and Safety (ISS).
• Produced accurate, precise tables and listings for Clinical Study Reports by conducting, documenting and reporting computer validation inspections in compliance with 21 Code of Federal Regulations (21CFR) Part11, FDA and other regulatory compliance.
• Generated various Listings, Tables and Summaries for Efficacy, Safety and Adverse Events of the clinical studies, using procedures such as FREQ, MEANS, UNIVARIATE, TABULATE, REPORT and TRANSPOSE.
• Conduct and generate the Regression, Correlation studies and Analysis of Variance using PROC REG, PROC CORR, PROC GLM, PROC ANOVA.