Anitra B. Campbell
Mansfield,TX
Summary
Certified Medical Assistant/Office Coordinator with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
University of Texas Health Science Center
Dallas, TX
06.2024 - Current
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Escort or transport patients to exam rooms.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted diagnostic tests such as EKGs, phlebotomy, POC testing in accordance with established protocols.
Certified Medical Assistant/Office Coordinator
Methodist Lung Consultants
Dallas, TX
01.2022 - 06.2024
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Educated patients about medications, procedures and physician's instructions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted medical facilities to schedule patients for admission.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Administered injections under the direction of a physician or nurse practitioner.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Prepared treatment rooms for patient examinations.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Processed payments from patients accurately using cash registers or computerized systems.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Customer Service Associate/Coordinator
Magellan Behavioral Health Services
Maryland Heights, MO
02.2012 - 04.2021
- Led on- and off-site customer support teams across multiple time zones.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Performed data entry of patient information into electronic health record system.
- Collaborated with other departments within the organization in order to resolve customer concerns quickly and efficiently.
- Scheduled appointments for patients and communicated appointment reminders via phone or email.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Responded promptly to all emails, voicemails, faxes, letters and other correspondence from customers regarding their accounts or services provided by the organization.
- Conducted follow-up calls after doctor visits or hospital stays to ensure that care was satisfactory.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Handled incoming correspondence from insurance companies regarding claims processing issues.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified patient eligibility for benefits according to healthcare policies and procedures.
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FL07-2022
Associate of Science -
Navarro College
Corsicana, TX04-1999
Skills
- HIPAA compliance
- Electronic health records
- Time management
- Verbal and written communication
- Electrocardiography (EKG)
- Medical coding
- Problem-solving abilities
- Decision-making
- CPR/AED
- Organizational skills
- Operating EKG equipment
- Medical software proficiency
- Analytical skills
- Critical thinking
Certification
- National Registered Certified Medical Assistant
Languages
English
Professional
american sign language
Professional
References
References available upon request.
Timeline
Certified Medical Assistant
University of Texas Health Science Center
06.2024 - Current
Certified Medical Assistant/Office Coordinator
Methodist Lung Consultants
01.2022 - 06.2024
Customer Service Associate/Coordinator
Magellan Behavioral Health Services
02.2012 - 04.2021
Associate of Science -
Ultimate Medical Academy
Associate of Science -
Navarro College
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