ANITRA BLAKE
Detroit,United States
Summary
Results-based Administrative Professional demonstrating strong organizational and communication skills to ensure smooth office operations. Impressive track record of achieving results through carefully orchestrated resource allocations.
Overview
24
24
years of professional experience
Work History
Human Resources Specialist
Department of Veterans Affairs
12.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Human Resources Specialist-HR Star Trainee
Department of Veteran Affairs
12.2022 - 12.2023
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Provided Human Resources guidance and consultations.
- Researching and analyzing Human Resource issues.
- Communicating orally and in writing to provide factual Human Resources information.
- Ensuring compliance with applicable Human Resources regulations and procedures.
- Attended training courses to build understanding of processes, techniques, and industry.
Program Support Assistant
Executive Office for U.S. Attorneys
12.2021 - 12.2022
- Assisted in gathering of program data to compose thorough monthly reports
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Communicated clearly with program staff and participants through written and digital correspondence
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Developed 70% of common document templates for executives and employees
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Program Support Assistant
Department Of Veteran Affairs
11.2020 - 12.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Assisted in gathering of program data to compose thorough monthly reports
- Greeted arriving visitors, determined nature and purpose of visit, and direct individuals to appropriate destinations
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Participated in 5 marketing, outreach, and other community events
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2016 - 11.2020
- Interviewed, hired, and trained new employees for Medical Support positions
- Interviewed patients to verify and update clinical and demographic records
- Scheduled 80% of appointments for patients at various hospitals and or clinics throughout Southeastern Michigan within three business days
- Mailed patient appointment letters
Advanced Medical Support Assistant
Department Of Veteran Affairs/Call Center
06.2015 - 11.2016
- Scheduled appointments for patients at John Dingell VAMC
- Demonstrated advanced knowledge of managing call center standard operating procedures
- Act as patient advocate to resolve patient needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Consistently maintained 90% customer service satisfaction ratings through quality control and assurance
Patient Financial Navigator
Henry Ford Health System
04.2010 - 06.2015
- Coordinated 85% of individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Developed and created programs and monitored effectiveness against individual participant needs
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Conducted community workshops to promote different programs and educate public on available services
Human Resource Assistant
Henry Ford Health System
01.2008 - 03.2010
- Organized new employee orientation schedules for new hires
- Assemble, distribute, and track candidate offer packets and required actions
- Screened applicant resumes and coordinated both phone and in-person interviews
- Respond to employee policy inquiries
- Interact with benefits providers regarding enrollments and changes in status, track employee enrollment timing
- Serving as a point person for all new employee questions
- Prepared monthly termination lists to be added to permanent records
Insurance Verification Coordinator
Henry Ford Health System
08.2000 - 06.2008
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
- Reviewed 100 patient cases per week and verified insurance coverage information
- Led comprehensive staff member training covering key topics
- Coached employees through day-to-day work and complex problems
- Drove workflow improvements by streamlining processes
Education
Associate of Arts - Public Administration
Jackson College
Jackson, MI06.2024
Skills
- MS Office
- Analytical research
- Spreadsheet management
- Problem Solving
- Interpersonal Skills
- Attention to Detail
- Training and mentoring
- Talent management
Affiliations
- Toastmasters
- National Notary Association
- Workforce Recruitment Program
- Mercy Education Project
Timeline
Human Resources Specialist
Department of Veterans Affairs
12.2023 - Current
Human Resources Specialist-HR Star Trainee
Department of Veteran Affairs
12.2022 - 12.2023
Program Support Assistant
Executive Office for U.S. Attorneys
12.2021 - 12.2022
Program Support Assistant
Department Of Veteran Affairs
11.2020 - 12.2021
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2016 - 11.2020
Advanced Medical Support Assistant
Department Of Veteran Affairs/Call Center
06.2015 - 11.2016
Patient Financial Navigator
Henry Ford Health System
04.2010 - 06.2015
Human Resource Assistant
Henry Ford Health System
01.2008 - 03.2010
Insurance Verification Coordinator
Henry Ford Health System
08.2000 - 06.2008
Associate of Arts - Public Administration
Jackson College
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