Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anitra Charles

Las Vegas

Summary

Professional facilitator with keen eye for detail and results-driven mindset. Known for creating impactful and engaging learning experiences that enhance team performance. Reputation for fostering collaborative environments and adapting to evolving challenges with ease. Proficient in coaching and business acumen.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Facilitator

U.S. Bank
06.2019 - Current
  • Facilitates to various senior leaders to enable business to achieve consulted business and learning outcomes.
  • Kept up-to-date on industry trends to incorporate relevant information into workshop content for maximum impact.
  • Adapted facilitation style when necessary to maintain participant engagement throughout the duration of each session.
  • Certified in various Leadership vendor programs
  • Incorporated real-world case studies into training curriculum for practical application of leadership concepts in daily operations.
  • Established strong relationships with external partners, ensuring access to relevant resources for ongoing leadership consultations.

Corporate Trainer

U.S. Bank
12.2015 - Current
  • Facilitates U.S. Bank training throughout revenue business lines and corporate training initiatives.
  • Knowledge and skills of learning theories. Ability to highly engage learners in virtual and in-person class environments.
  • Demonstrates various training techniques based on participants level of understanding.
  • Supported company growth by facilitating targeted training programs for new hires.
  • Collaborated with other facilitators in creating engaging content that addressed different learning styles and preferences.

Senior Manager/AVP

U.S. Bank
05.2007 - 12.2015
  • Managed all functions of an in-store branch location promoting the success of sales, service, and operation compliance.
  • Provided coaching and development of branch and other management staff. Responsible for branch financials, scheduling, and HR issues.
  • Maintained and develops strong relationships with business line partners. High focus on customer experience and personalization to customers needs.
  • Provided strong leadership to enhance team productivity and morale.
  • Mentored peers for skill development and career progression within the organization.

Retail Banking Manager

Charter One Bank
08.2005 - 05.2007
  • Accountable for maximizing branch revenues, sales and minimizing operating losses.
  • Provided resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures and operational integrity.
  • Managed and communicated promotional campaigns and product initiatives. Conducted cold calls on prospective small business customers.
  • Maintained and developed relationships with existing small business customers. Created and managed to branch business plan.
  • Represented the bank in local community organizations.
  • Conducted performance reviews and ongoing training with branch staff.

Education

B.A. - Criminal Justice

Kentucky State University
05.1998

Skills

  • Effective communication
  • Coaching expertise
  • Cross-functional collaboration
  • Problem Solving
  • Influence
  • Adaptability and flexibility
  • Interpersonal skills
  • Professionalism

Certification

  • Certified Gallup Coach, Galllup-2024

Timeline

Sr. Facilitator

U.S. Bank
06.2019 - Current

Corporate Trainer

U.S. Bank
12.2015 - Current

Senior Manager/AVP

U.S. Bank
05.2007 - 12.2015

Retail Banking Manager

Charter One Bank
08.2005 - 05.2007

B.A. - Criminal Justice

Kentucky State University

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