ANITRA FORREST
Columbus,GA
Summary
A highly organized and hard-working individual looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
Work History
Benefits Advisor
AFLAC
02.2024 - Current
- Research insurance policies to determine coverage, lability, and damages.
- Authorize and process claims. and help to determine the compensation or settlement
- Communicate with clients, insurers, service providers, and other parties.
- Escalate claim issues or concerns to senior team members Implement quality control measures to minimize errors and enhance overall claim accuracy
- Guide policyholders through the claims process, provide support and clear explanations
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
Customer Service Representative
Alliance Data
11.2022 - 02.2024
- Answer a variety of inbound calls from customers as well as in-store brand partner associates in the retail environment
- Handle Late Fee Inquiries/ Waivers Serve as a brand ambassador to assist the brand partner associates and customers with in-store transactions
- Help in opening credit cards as well as credit line increases for in-store customers and authorizing sales when needed for customers in the store
- Document interactions and update customer records in company systems
- Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work
- Assist customers with redemptions, disputes & inquiries regarding Loyalty Rewards Program calls that span one or many brand partners
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Representative
TSYS Merchant Solutions
07.2017 - 08.2022
- Answer questions about account type and banking products.
- Assist banking customers who are victims of fraud or theft
- Check on the status of the customer accounts and track checks and payments
- Review and explain account transactions
- Assist banking customers who are victims of fraud or theft
- Assist customers with replacing lost or stolen credit cards
- Assist with address changes and phone number changes
Education
High School Diploma - Graphic Design
Kendrick High School
Columbus, GA05.2015
Skills
- Problem-solving expertise
- Payment transaction oversight
- Proficient in written and verbal communication
- Proficient in managing stress effectively
- Skilled in Microsoft Office
- Contributes positively to team dynamics
- Ability to accept and learn from criticism
- Thorough analytical approach
- Thorough review of documentation
- Insurance coverage analysis
- Claims evaluation
- Clear and concise documentation abilities
Timeline
Benefits Advisor
AFLAC
02.2024 - Current
Customer Service Representative
Alliance Data
11.2022 - 02.2024
Customer Service Representative
TSYS Merchant Solutions
07.2017 - 08.2022
High School Diploma - Graphic Design
Kendrick High School
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