ANITRA FORREST
Columbus,GA
Summary
Detail-oriented healthcare professional with experience in medical records, Health Information Services, insurance, and customer service. Skilled in processing and reviewing confidential records, maintaining accurate documentation, handling sensitive information, and communicating with healthcare providers and other authorized parties. Knowledgeable in HIPAA, electronic health records, data entry, and documentation management, with a strong focus on accuracy, confidentiality, and timely processing.
Overview
9
9
years of professional experience
Work History
Health Specialist
Datavant
06.2024 - Current
- Managed health information workflows for Datavant release of information requests
- Reviewed medical records for HIPAA compliance and patient authorization accuracy
- Processed protected health information using EHR and document management systems
- Process and review health information and medical-record requests with a strong focus on accuracy, privacy, and timely completion.
- Work within Health Information Services workflows involving medical records, documentation, provider information, and audit-related requests.
- Review records such as progress notes and radiology reports and identify missing, incomplete, or unclear information for further handling.
- Communicate professionally with internal teams and external requesters while protecting confidential patient information.
- Use electronic systems and healthcare technology to document work, track requests, and maintain quality standards.
Insurance Claims Specialist
AFLAC
10.2022 - 06.2024
- Review and process insurance claims while verifying eligibility and coverage.
- Guide policyholders through the claims process and resolve inquiries.
- Research policies and coordinate with internal and external stakeholders.
- Escalate complex issues and support quality assurance initiatives.
Customer Care Representative
TSYS Merchant Solutions
07.2017 - 09.2022
- Guided customers in selecting suitable banking products and managing account maintenance.
- Reviewed account activity and resolved customer concerns.
- Analyzed account activity to address and resolve customer concerns effectively.
- Supported fraud investigations and replacement card requests.
Education
High School Diploma -
Kendrick High School
Columbus, GASkills
- Claims Processing
- Insurance & Benefits
- Fraud Support
- Case Management
- Payment Processing
- Account Research
- Documentation & Data Entry
- Problem Resolution
- Accuracy and Attention to Detail
- Customer Service
- Teamwork
Technical Skills
Epic EHR | Electronic Medical Records | Health Information Systems | Microsoft Office | Data Entry | Documentation Systems | Customer Service Platforms | Remote Work Systems
Timeline
Health Specialist
Datavant
06.2024 - Current
Insurance Claims Specialist
AFLAC
10.2022 - 06.2024
Customer Care Representative
TSYS Merchant Solutions
07.2017 - 09.2022
High School Diploma -
Kendrick High School