Jania Harris
Pompano Beach,FL
Summary
Dynamic professional with a proven track record in classroom management and effective communication, demonstrated during tenure at Precious Promise Academy. Excelled in creating engaging learning environments and fostering student success. Skilled in both group and individual instruction, with a knack for maintaining classroom safety and enhancing student engagement. Achieved significant improvements in student participation and classroom efficiency.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
Precious Promise Academy
2023.06 - 2024.09
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Assisted lead teachers with lesson plan creation and materials development .
- Managed classroom behavior, creating conducive environment for learning.
Customer Service Representative
Wawa
2022.05 - 2023.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Sales Associate
TJX Companies
2020.08 - 2022.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Dave Thomas Education Center
Coconut Creek, FL06.2021
Skills
Classroom Management
Materials Preparation
Student Engagement
Class coordination
Safety Guidelines
Classroom Supervision
Group and individual instruction
Attendance monitoring
Assigning and Grading Work
Early Childhood Education
Timeline
Teacher's Assistant
Precious Promise Academy
2023.06 - 2024.09
Customer Service Representative
Wawa
2022.05 - 2023.06
Sales Associate
TJX Companies
2020.08 - 2022.03
High School Diploma -
Dave Thomas Education Center
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