Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Anitra Green

Montgomery,AL

Summary

Dynamic sales professional with a proven track record at Kangaroo Express, excelling in sales strategy development and customer service. Achieved consistent sales targets through effective training and motivational skills, enhancing team performance and client satisfaction. Expertise in inventory control and data analysis drives operational efficiency and boosts revenue.

Overview

2019
2019
years of professional experience

Work History

Supervisor

Victoryland Greyhound Track
  • Supported sales team by preparing reports and tracking performance metrics.
  • Assisted in developing marketing strategies to enhance product visibility.
  • Engaged with customers to gather feedback and identify sales opportunities.
  • Coordinated product demonstrations to showcase features and benefits effectively.

Sales Associate

Petro Truck Stop
03.2012 - 10.2015
  • Assisted customers in selecting products and services, enhancing overall satisfaction.
  • Maintained inventory accuracy through regular stock checks and organization.
  • Processed transactions efficiently, ensuring quick service during peak hours.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Trained new associates on operational procedures and customer service standards.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Implemented merchandise displays according to company guidelines to maximize visibility.
  • Performed routine maintenance on equipment, ensuring safety and compliance standards were met.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Supervisor

Red Tail/ Grill
03.2016 - 09.2018
  • Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
  • Trained new employees on service protocols and operational standards.
  • Managed inventory levels, coordinating timely restocking to minimize shortages.
  • Monitored sales metrics, identifying trends to enhance product offerings and promotions.
  • Developed and implemented training programs, improving team efficiency and service quality.
  • Resolved customer complaints professionally, fostering positive guest experiences and loyalty.
  • Collaborated with management to streamline workflows and increase operational efficiency.
  • Conducted performance evaluations, providing constructive feedback to support team development.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Effectively coached team members to reach weekly and monthly sales goals.

Sales Manager

Kangaroo Express
05.2014 - 09.2017
  • Supported sales team by preparing reports and tracking performance metrics.
  • Assisted in developing marketing strategies to enhance product visibility.
  • Engaged with customers to gather feedback and identify sales opportunities.
  • Coordinated product demonstrations to showcase features and benefits effectively.

Education

Diploma - Certified Medical Assistant

Fortis College
Montgomery, AL
05.2018

Diploma - Medical Billing And Coding

Trenholm State University
Montgomery, AL
05.2014

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development
  • Management support
  • Motivational skills
  • Sales team assistance
  • Sales training
  • Store appearance and merchandising
  • Sales strategies
  • Strategic planning
  • Goals and performance
  • Sales reporting
  • Inventory control
  • Sales team oversight
  • Sales expertise
  • Analyzing data
  • Operations
  • Staff training
  • Display maintenance

Timeline

Sales Supervisor

Red Tail/ Grill
03.2016 - 09.2018

Sales Manager

Kangaroo Express
05.2014 - 09.2017

Sales Associate

Petro Truck Stop
03.2012 - 10.2015

Diploma - Certified Medical Assistant

Fortis College

Diploma - Medical Billing And Coding

Trenholm State University

Supervisor

Victoryland Greyhound Track

Similar Profiles

CREATE PROFILE
Anitra Green