Anitra Johnson-Williams
Middletown,Delaware
Summary
Professional with strong background in managing customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
Office Manager
Frank Nodarse Motor Sports
02.2016 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Customer Service Representative
Best Buy Logistics
08.2014 - 02.2016
- Handling inbound and making outbound calls to customers
- Providing status of their order
- Scheduling date and time for their delivery
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Filing
Skyhigh Construction
04.2012 - 07.2014
- Track office expenses and created monthly reports including invoices, accounts receivable and payable
- Developed streamlined procedures for document filing systems leading to increased workplace productivity.
- Streamlined office processes by implementing efficient filing systems and organizational methods.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Designed optimized filing system for office to maximize efficiency.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
- Streamlined accounts payable processes by implementing an efficient digital filing system.
- Ensured compliance with tax regulations by accurately preparing and filing tax returns.
- Secured records and storage to comply with filing and indexing procedures.
Correction Officer
The New Jersey Department of Corrections Central Office
12.2000 - 02.2010
- Maintain the general conduct and behavior of inmates, supervising the safety and security of prisoners inside the jail
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Customer Service Representative
Merck-Medco Managed Care LLC
06.1997 - 10.1999
- Support each step of the customer service process including documenting all communication with patients and pharmacist, processing refills of patient medication, giving delivery dates and status of order
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Business/Office Management
Katherine Gibbs Business School
Montclair, New Jersey01-1992
Skills
- Microsoft Windows XP
- Microsoft Windows 7
- Microsoft Office 2007
- Microsoft Office 2016
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Payroll and budgeting
- Customer Relations
- Employee Training
- Problem-solving aptitude
- Business Intelligence
Timeline
Office Manager
Frank Nodarse Motor Sports
02.2016 - 08.2023
Customer Service Representative
Best Buy Logistics
08.2014 - 02.2016
Filing
Skyhigh Construction
04.2012 - 07.2014
Correction Officer
The New Jersey Department of Corrections Central Office
12.2000 - 02.2010
Customer Service Representative
Merck-Medco Managed Care LLC
06.1997 - 10.1999
Certificate - Business/Office Management
Katherine Gibbs Business School
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