Summary
Overview
Work History
Education
Skills
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Timeline
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Anitra Lewis

San Antonio,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Fraud Ops Specialist

Citibank
01.2025 - Current
  • Conduct thorough risk assessments to detect early fraud and minimize financial impact.
  • Manage account protection and identity safeguarding, ensuring exceptional customer service and client satisfaction.
  • Resolve intricate fraud cases and collaborate with clients and third parties to maintain high service standards.

Customer Advocate

Health Care Service Corporation-BCBSTX
07.2024 - 12.2024
  • Delivered comprehensive support for customer inquiries, addressing benefits, eligibility, claims, and financial account concerns.
  • Educated customers on health plan options, empowering them to make informed decisions.
  • Facilitated the scheduling of healthcare appointments, ensuring timely access to medical services.

Bus Operator

Keolis NA-CapMetro Contractor
01.2024 - 07.2024
  • Demonstrated reliability by consistently adhering to scheduled routes and maintaining punctuality.
  • Provided exceptional customer service, responding to passenger inquiries and concerns with professionalism.
  • Ensured passenger safety and comfort during all transit operations.

Bus Operator

MV Transportation-CapMetro Contractor
01.2020 - 12.2023
  • Ensured secure transportation by strictly adhering to safety protocols and operational standards.
  • Delivered exceptional customer service by professionally addressing and resolving passenger inquiries.
  • Enhanced service quality and efficiency through consistent adherence to operational guidelines.

Bus Operator

Travis Transit Management Inc.-CapMetro Contractor
04.2012 - 12.2019
  • Operated vehicles while strictly adhering to safety protocols to ensure compliance with operational guidelines.
  • Delivered high-quality customer service by effectively addressing and resolving passenger inquiries and concerns.
  • Maintained punctuality and reliability in both vehicle operations and passenger interactions.
  • Managed daily driver dispatch operations by effectively utilizing multiple transportation software systems to optimize route assignments.

Education

High School Diploma -

Emerson Vocational High
06.1993

No Degree - Human Resources Training

Southern New Hampshire University
05-2027

Skills

  • Problem-solving skills
  • Customer service
  • Proactive
  • Clear communication
  • Effective problem resolution
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Office Suite
  • Dispatch software

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Timeline

Fraud Ops Specialist

Citibank
01.2025 - Current

Customer Advocate

Health Care Service Corporation-BCBSTX
07.2024 - 12.2024

Bus Operator

Keolis NA-CapMetro Contractor
01.2024 - 07.2024

Bus Operator

MV Transportation-CapMetro Contractor
01.2020 - 12.2023

Bus Operator

Travis Transit Management Inc.-CapMetro Contractor
04.2012 - 12.2019

No Degree - Human Resources Training

Southern New Hampshire University

High School Diploma -

Emerson Vocational High

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