Anitra McCloud
St. Louis,MO
Summary
High energy individual who is detail-oriented and people-friendly. A true team player who is always willing to go the extra mile. Pursuing a ramp agent position where exceptional skills are valued.
Goal-oriented Supervisor of Airport Operations well-versed in keeping back-end airport operations moving with accuracy and efficiency. Specializing in management and familiar with relevant policies and standards. Seeking a long-term role with the opportunity for professional growth and advancement.
Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
Work History
Supervisor
Children’s Hospital
02.2019 - 05.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Implemented customer feedback surveys to gather insights, leading to strategic improvements.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated with vendors to source high-quality hardware and software products at competitive prices.
- Reduced downtime with proactive monitoring of hardware, software, and network issues, ensuring timely resolution.
- Developed comprehensive training programs for staff members, increasing their proficiency in utilizing computer systems effectively.
- Kept customers informed of status of pending or in-process work orders and warranty repair items.
- Managed software licensing to ensure compliance with vendor agreements, avoiding potential legal complications.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assistant Manager
(ATS) Airport Terminal Services
03.2010 - 02.2019
- Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
- Delivered a high level of service to customers in an effort to build upon relationships for the future.
- Resolved issues quickly through meticulous research and quick decision making.
- Oversaw sales and marketing operations while developing strategic partnerships.
- Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues.
- Trained and developed culinary personnel to strive for continuous knowledge and professional development.
- Answered and resolved customer questions and concerns.
- Completed opening and closing duties to facilitate business operations.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Supervisor
Triangle Cleaning Services
06.2007 - 03.2010
- Prioritized and distributed assignments and workload based on individual staff strengths and experience.
- Oversaw the training of new team members on airport policies and best practices.
- Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
- Followed company regulations and rules promoting a safe environment for both travelers and employees.
- Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
- Proactively identified and solved complex problems that impacted management and business direction.
- Implemented quality control measures to ensure consistent adherence to company standards and maintain a high level of guest satisfaction.
- Played an active role in employee development by providing ongoing coaching, mentoring, and support to enhance overall team performance.
- Optimized scheduling processes for better resource allocation, leading to improved staff efficiency and reduced labor costs.
- Developed training programs for new hires, ensuring they were equipped with the necessary skills to perform their duties effectively.
- Streamlined daily tasks for a more efficient workflow, resulting in increased productivity within the housekeeping team.
- Conducted thorough inspections of all areas, addressing any issues promptly to maintain a clean and safe environment for guests and employees.
- Assisted in recruiting and hiring top talent for the housekeeping team, resulting in a skilled and dedicated workforce.
Education
Medical Assistant
Missouri College
St Louis, MOHigh School Diploma - Advanced Studies
Eskridge High School
St. Louis, MO2006
Skills
- Excellent communication
- Safety measures
- Operations management
- File/records maintenance
- Supply replenishment
- Training and development
- Microsoft Office
- Computer proficient
- Verbal and written communication
- Flexible scheduling
- Superior communication skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Attention to detail
- Data entry
- Problem-solving skills
- Telephone etiquette
- Scheduling
- Team collaboration
- Appointment scheduling
- Administrative skills
- Office organization
- Front office management
- Office administration
- Guest relations
- Skilled in [software]
- File management
Timeline
Supervisor
Children’s Hospital
02.2019 - 05.2025
Assistant Manager
(ATS) Airport Terminal Services
03.2010 - 02.2019
Supervisor
Triangle Cleaning Services
06.2007 - 03.2010
High School Diploma - Advanced Studies
Eskridge High School
Medical Assistant
Missouri College
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