Anitra Morris-Randolph
Anderson,SC
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contact Center Representative
TD Bank
Greenville, SC
10.2023 - Current
- Assisted in navigating company systems to facilitate accurate information delivery to customers.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- 2024 League Of Legends Award
- 2025 TD WOW Star Award
Guest Services
MAU - Ahmed
Anderson, SC
05.2023 - 10.2023
- Greet guest & provide assistance with getting them to their destination. Resolved guest inquiries promptly, ensuring consistent communication and support.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Manager
Conduent
04.2021 - 04.2023
- Developed and implemented customer service policies to enhance team performance.
- Resolved escalated customer complaints, ensuring high satisfaction levels.
- Implemented training programs that increased employee engagement and productivity.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
High School Diploma -
Westside High School
Anderson, SC05-2017
Skills
- Complaint resolution
- Customer service
- Problem-solving skills
- Verbal and written communication
- Data entry
Certification
- Certified Phlebotomist , Village Career Center, Anderson SC.
Timeline
Contact Center Representative
TD Bank
10.2023 - Current
Guest Services
MAU - Ahmed
05.2023 - 10.2023
Customer Service Manager
Conduent
04.2021 - 04.2023
High School Diploma -
Westside High School