Anitra Richardson
Portland,OR
Summary
Dynamic Account Manager with a proven track record at GC Services, excelling in client relations and customer satisfaction. Skilled in analyzing performance metrics to drive retention strategies, I foster strong partnerships and deliver tailored solutions. Adept at collaborating with teams, I ensure clients receive exceptional service and data-driven insights for informed decision-making.
Overview
2003
2003
years of professional experience
1
1
Certification
Work History
Account Manager
GC Services
- Managed client accounts, ensuring timely communication and addressing inquiries efficiently.
- Developed strong relationships with clients to enhance account retention and satisfaction levels.
- Collaborated with cross-functional teams to deliver tailored solutions that meet client needs.
- Analyzed account performance metrics to identify improvement opportunities and implement strategies.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Customer Service Representative
Gap Distribution Center
03.2000 - 02.2003
- Managed client accounts, ensuring timely communication and addressing inquiries efficiently.
- Developed strong relationships with clients to enhance account retention and satisfaction levels.
- Collaborated with cross-functional teams to deliver tailored solutions that meet client needs.
- Analyzed account performance metrics to identify improvement opportunities and implement strategies.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Data Entry Clerk
Victoria Secret Call Center
03.1995 - 01.2000
- Maintained accurate records of customer interactions and transactions.
- Assisted in resolving customer inquiries by retrieving relevant information quickly.
- Collaborated with team members to streamline data input procedures.
- Verified data accuracy by cross-referencing entries with source documents.
- Utilized spreadsheets and databases to organize and analyze customer data effectively.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Processed customer orders efficiently using proprietary data entry systems.
Education
Associate of Science - MBC
American College of Education
Indianapolis, IN03.2002
Diploma
North Education High School
Westerville, OH06.1994
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Goal oriented
- Sales development
Accomplishments
My accomplishments is to help resolve a financial problem that is oriented in my clients life.
Certification
Medical billing and insurance ICD-10 , CPT coding, quadriceps point, medical manager, insurance provider.
Timeline
Customer Service Representative
Gap Distribution Center
03.2000 - 02.2003
Data Entry Clerk
Victoria Secret Call Center
03.1995 - 01.2000
Account Manager
GC Services
Associate of Science - MBC
American College of Education
Diploma
North Education High School