Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anitra Sam

Missouri City

Summary

Dedicated Cafeteria Assistant Manager with experience controlling costs and increasing efficiency to maintain budge goals. consistently outperformed objectives by strengthening controls and updating procedures. Excellent communication, observational and planning abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail oriented nature.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Driver

Stallion Oilfield Services
Houston
10.2024 - Current
  • Operated commercial vehicles safely to transport materials and equipment.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Adhered to all traffic laws and company policies during deliveries.

Cafeteria Assistant Manager

Fort Bend Independent School District
Sugar Land
08.2023 - Current
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw training of more than 12 team members.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Cafeteria Specialist

Fort Bend Independent School District
Sugar Land
08.2017 - 08.2023
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Planned menus complying with established health guidelines and budget limitations.
  • Collected payments and observed customers for suspicious behavior.
  • Updated daily logs, checked in deliveries and submitted weekly reports.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Followed proper procedures for use of government-provided commodities.
  • Monitored food temperatures throughout preparation and serving process.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Assistant Manager

Little Caesars Pizza
Houston
10.2012 - 07.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Catering Staff Member

Memorial Hermann Hospital
Houston
01.2016 - 04.2017
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained flexible work schedule to meet event needs.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Cleared dishes and glassware quickly following each course.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Cook

Smashburger
Houston
05.2013 - 05.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Communicated closely with servers to fully understand special orders for customers.

Education

High School Diploma -

Willowridge High School
Houston

Skills

  • Shipment Preparation
  • Safety and Sanitation Standards
  • Disciplinary Action
  • Portion Control
  • Staff Leadership
  • Production Records
  • Safe Work Practices
  • Food Safety Management
  • Staff Supervision
  • Quality Control
  • Customer Service
  • Corrective Actions
  • POS Terminal Operation
  • Rotation Procedures
  • Cook Foods
  • Service Delivery Management
  • Serve Customers
  • Monitoring Food Preparation
  • Dietary Restrictions
  • Counting Money
  • Teamwork and Collaboration
  • Managing Deliveries
  • Control Inventory Costs
  • Following HACCAP Procedures

Certification

Managers Food Handlers Certification

Timeline

Driver

Stallion Oilfield Services
10.2024 - Current

Cafeteria Assistant Manager

Fort Bend Independent School District
08.2023 - Current

Cafeteria Specialist

Fort Bend Independent School District
08.2017 - 08.2023

Catering Staff Member

Memorial Hermann Hospital
01.2016 - 04.2017

Cook

Smashburger
05.2013 - 05.2015

Assistant Manager

Little Caesars Pizza
10.2012 - 07.2017

High School Diploma -

Willowridge High School

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