Anitra Williams
St. Louis,MO
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience. Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
22
22
years of professional experience
Work History
Liquor Control Officer
City Of St Louis
06.2024 - Current
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Supported control program implementation, execution, risk identification and mitigation, counseling business leaders on financial risks and advising on remediation strategies.
- Performed large dataset analysis to provide thematic insights, identify financial discrepancy root causes and reveal risk levels, simultaneously developing comprehensive remediation plans.
Licensed Security Officer
C&C
07.2018 - Current
- Customer service also makes sure the facility is safe
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Utilized advanced technology tools such as access control systems, CCTV cameras, and incident reporting software to support daily responsibilities effectively.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Assistant Security Supervisor
22nd Judicial Juvenile Courts
01.2023 - 06.2024
- Administered and maintained employee ID badge system to increase site security and track and manage employees and assets.
- Reviewed and analyzed safety and security programs and proposed revisions and innovations.
- Conducted facility tours to showcase safety and security measures.
- Oversaw parking surveillance to support designated parking areas and minimize suspicious activity.
Armed Security Officer
The Cities Finest
04.2022 - 01.2024
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
PBX Operator/Receptionist
Royal Oaks Nursing & Rehabilitation
07.2018 - 01.2019
- I greet customers, check residents in and out of building, answer calls, transfer calls, call doctors and pharmacy.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
Parking Attendant/Cashier/Customer Service
St. Louis City parking division
05.2013 - 03.2014
- AS A PARKING ATTENDANT I COLLECTED CASH FROM CUSTOMERS UPON EXITING THE PARKING
- GARAGE
- I TOOK PAYMENT IN THE OFFICE OF THE GARAGE.
Referral Coordinator/Receptionist/Intake Specialist
St. Louis Connect Care
10.2009 - 10.2013
- AS A RECEPTIONIST I GREETED THE PATIENTS, CHECKED THEM INTO THE CLINIC AND DIRECTED THEM
- TO THE DOCTOR
- I ALSO DID THE BOOK KEEPING FOR THE REGISTRATION DEPARTMENT
- AS REFERRAL
- COORDINATOR I PUT PATIENTS INFORMATION INTO THE COMPUTER AND MADE APPOINTS FOR THE
- PATIENTS TO SEE OUTSIDE SPECIALIST.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Home Care Aide
easy
08.2009 - 09.2010
- AS A HOME CARE AID I COOKED, CLEANED RAN ERRANDS, AND MADE SURE THE PATIENTS TOOK HIS/
- HER MEDS..
- Ran errands for patients, did shopping, and picked up other necessities.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored progress and documented patient health status changes to keep care team updated.
Assistant Manager/Customer Service/Cashier
Family dollar
01.2006 - 02.2008
- AS A CAHIER I RANG CUSTOMERS MERCHANDIZE, AND GREETED THEM
- ASSISTANT MANAGER I
- UNLOADED THE TRUCKS, MADE SCHEDULES, DISTRIBUTE MONEY TO CAHIERS, DID PAPERWORK
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Parts Delivery Driver/ receptionist
Bomaritto nissan
02.2003 - 03.2006
- Delivered parts throughout the st
- Louis area
- I also answered phones, greeted customers, took down payments, and wrote customers receipts as the receptionists
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
Associate Degree In Nursing - Healthcare Administration
University Of Phoenix
Diploma -
Beaumont High School
St Louis, MO05.1995
Skills
- Additional Information
- I'm skilled in conflict resolution Very heavy cash handling and customer service skills Filing alpha and
- Numeric Delivery driver
- Emergency Preparedness
- Interviews and interrogations
- Operations Management
- Staffing and scheduling
- Site Visits
- CCTV experience
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer. References provided upon request
Work Type
Part TimeWork Location
RemoteOn-SiteTimeline
Liquor Control Officer
City Of St Louis
06.2024 - Current
Assistant Security Supervisor
22nd Judicial Juvenile Courts
01.2023 - 06.2024
Armed Security Officer
The Cities Finest
04.2022 - 01.2024
Licensed Security Officer
C&C
07.2018 - Current
PBX Operator/Receptionist
Royal Oaks Nursing & Rehabilitation
07.2018 - 01.2019
Parking Attendant/Cashier/Customer Service
St. Louis City parking division
05.2013 - 03.2014
Referral Coordinator/Receptionist/Intake Specialist
St. Louis Connect Care
10.2009 - 10.2013
Home Care Aide
easy
08.2009 - 09.2010
Assistant Manager/Customer Service/Cashier
Family dollar
01.2006 - 02.2008
Parts Delivery Driver/ receptionist
Bomaritto nissan
02.2003 - 03.2006
Associate Degree In Nursing - Healthcare Administration
University Of Phoenix
Diploma -
Beaumont High School
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