Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anitria Vinzant

Canton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Lead Fulfillment Associate

Amazon
12.2023 - Current
  • Operated warehouse machinery to efficiently fulfill customer orders
  • Picked and packed products with accuracy to meet shipping deadlines
  • Maintained inventory levels through regular stock checks and updates
  • Collaborated with team members to optimize workflow and enhance productivity
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.

Shift Manager

McDonald's
05.2011 - 12.2023
  • Supervised daily operations to ensure efficient workflow and adherence to quality standards.
  • Trained and mentored team members on operational procedures and best practices.
  • Coordinated staff schedules to optimize coverage during peak hours and enhance service delivery.
  • Implemented inventory management practices to minimize waste and streamline supply chain processes.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Monitored performance metrics to identify areas for improvement in team productivity.
  • Assisted in developing training materials for onboarding new employees, improving retention rates.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Customer Service Representative

Quicken Loans
02.2020 - 08.2022
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Streamlined processes to enhance response times and improve overall customer satisfaction.
  • Analyzed customer feedback to identify trends and recommend service improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Medical Office Assistant

Wayne Urgent Care
07.2019 - 02.2020
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Maintained accurate medical records and ensured compliance with HIPAA regulations.
  • Assisted in processing insurance claims and verifying patient eligibility for services.
  • Facilitated communication between patients and medical staff to enhance care delivery.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.

Education

Medical Administration And Billing - Medical Assistant And Terminology

Dorsey Business School
Wayne, MI
05-2019

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Customer service focus
  • Employee training
  • Active listening
  • Critical thinking
  • Data entry
  • HIPAA regulations
  • Problem-solving
  • Multitasking and organization

Timeline

Lead Fulfillment Associate

Amazon
12.2023 - Current

Customer Service Representative

Quicken Loans
02.2020 - 08.2022

Medical Office Assistant

Wayne Urgent Care
07.2019 - 02.2020

Shift Manager

McDonald's
05.2011 - 12.2023

Medical Administration And Billing - Medical Assistant And Terminology

Dorsey Business School

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