Anitzia Acosta
Douglas,AZ
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Technician
CSL Plasma Center
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Taking vital signs and doing sticks to check donors hematic iron levels and protein levels
Trainer Assistant
Olive Garden Restaurant
06.2022 - 03.2023
- Filed, organized and archived training materials to support future training sessions.
- Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Updated and set up instructions and uploaded course materials in webinar and learning management software.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Crew Member Team Leader
SUBWAY®Restaurants
01.2021 - 06.2022
- Take customer orders and handle cash and card transactions.
- Listen to customer requests to prepare personalized sandwiches.
- Keep a good knowledge of product costs, meal deals, and offers.
- Maintain a safe and hygienic environment, adhering to OSHA. project requirements with customer to clarify issues and facilitate timely completion of job and also Inspected tools and equipment to maintain safety and efficiency. Distributed necessary tasks and duties during each shift.
- Cleaned and maintained tools, equipment and worksites.
- Inspected tools and equipment to maintain safety and efficiency.
Education
High School Diploma -
Douglas High School
Douglas, AZ05.2022
Skills
- Staff Management
- Verbal and Written Communication
- Business Correspondence
- Telephone Skills
- Process Payments
- Customer Service
Languages
Spanish
Full Professional
English
Full Professional
Certification
- 32 hour phlebotomist certification
- Certified as a teachers assistant as well as a substitute
Timeline
Receptionist Technician
CSL Plasma Center
06.2023 - Current
Trainer Assistant
Olive Garden Restaurant
06.2022 - 03.2023
Crew Member Team Leader
SUBWAY®Restaurants
01.2021 - 06.2022
High School Diploma -
Douglas High School