Anival Martinez
Brookshire,TX
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 18-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
18
18
years of professional experience
Work History
Operations Manager
OM Tree Service
09.2020 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in overall operations strategy.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently leading to increased customer satisfaction and retention rates.
- Focused on maximizing deal profitability through diligent negotiation tactics that secured favorable terms for our organization.
- Reduced operational costs through identification and elimination of inefficient processes and practices.
- Established robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
STORE MANAGER
STARBUCKS
07.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
STORE MANAGER
GH BASS
08.2015 - 07.2018
- Creating new clientele
- Recruiting and training management for the district
- Mentoring multiple stores and being held responsible for their success
- Increased conversion by 30% in less than a year
- Reduced shrink from 15% to a 2.1%.
STORE MANAGER
BATH AND BODYWORKS
05.2010 - 08.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
STORE MANAGER
BROWN SHOE COMPANY
02.2006 - 05.2010
- Responsible for creating a positive sales culture
- Responsible for executing flawless visual standards.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
Skills
- Customer Service
- Staff Training
- Schedule Management
- Performance Management
- Client Relations
- Assignment Delegation
- Forecasting and Scheduling
- Sales background
- Employee relations and conflict resolution
- MS Office
References
References upon Request
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
OM Tree Service
09.2020 - Current
STORE MANAGER
STARBUCKS
07.2018 - Current
STORE MANAGER
GH BASS
08.2015 - 07.2018
STORE MANAGER
BATH AND BODYWORKS
05.2010 - 08.2015
STORE MANAGER
BROWN SHOE COMPANY
02.2006 - 05.2010