Anixy Jaqueline Ferrer Rojas
Las Vegas,NV
Summary
Dynamic professional with a proven track record in quality control and problem resolution, honed at La Bonita Supermarkets and in a clinical setting. Skilled in enhancing customer experiences and streamlining order fulfillment, complemented by a high-energy attitude and a knack for developing effective product and service solutions. Excelled in training development, showcasing a commitment to excellence and positive outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Order Preparation, Packaging and Customer Service
La Bonita Supermarkets
Las Vegas, NV
04.2024 - Current
- Greeted customers and ascertained customer needs.
- Provided exceptional customer service to ensure positive customer experiences.
- Processed orders, forms, applications, and requests in a timely manner.
- Identified potential issues with products or services and provided solutions to customers.
- Assisted customers with product selection based on their individual requirements.
- Followed up with customers after purchase to ensure satisfaction.
- Maintained a professional attitude at all times when dealing with customers.
- Provided support regarding technical issues related to products or services.
- Provided quality service to customers and associates inquiring about product availability or order status.
Optometrist
Provincial Hospital
Cuba City, Cuba
09.2005 - 04.2023
- Performed comprehensive eye exams, including refractions and visual field tests.
- Provided patients with information on their overall ocular health and vision status.
- Ordered contact lenses for patients according to their prescription needs.
- Prescribed eyeglasses or contact lenses to correct vision problems.
- Conducted diagnostic tests such as tonometry and pachymetry to measure intraocular pressure and corneal thickness.
- Analyzed test results in order to diagnose diseases of the eye, such as glaucoma or cataracts.
- Monitored patient progress over time by performing follow-up examinations.
- Assisted other healthcare professionals in diagnosing complex ophthalmic issues through collaboration and consultation.
- Developed treatment plans for individual patient cases based on medical history, physical exam findings, lab results, and imaging studies.
- Managed pre-operative evaluations for surgical procedures such as laser surgery or cataract extraction.
- Maintained accurate records of patient visits, diagnoses, treatments prescribed, medications administered.
- Reported any adverse events or reactions to medication quickly and accurately.
- Reviewed charts prior to appointments in order to ensure accuracy of patient information entered into EHR system.
- Used optometric equipment to conduct pre-testing and special testing.
- Diagnosed and assisted in treatment of ocular disease.
- Determined most appropriate tools and treatments for specific eye problems.
- Documented patient care by charting patient condition and treatment in records.
- Determined remedial alternatives and discussed and interpreted findings with patients.
Education
Bachelor of Science - Graduate in optometrist
Medical University
Cuba07-2005
Skills
- Quality Control
- Positive and professional
- Hospitality and accommodation
- International sales support
- Problem Resolution
- Shipping and receiving understanding
- Order Fulfillment
- High-energy attitude
- Training development aptitude
- Product and service solutions
- Key holder experience
- Receiving support
- Report Preparation
- Shipping procedures understanding
Affiliations
I am a skilled person, I learn quickly, and I am not afraid of challenges
I am a very hard-working person, and I work very well under pressure
I like working as a team, and I get along well with my coworkers
Languages
Spanish
Professional
English
Limited
Accomplishments
- Graduate in optometrist.
- Recognized as a good worker at La Bonita Supermarket.
Certification
- Graduate in optometrist.
Custom
- I am characterized by being a very hard-working, organized and responsible person, I like to work in a team and under pressure, I learn very quickly and I am capable of doing any job, I am a very healthy person.
References
References available upon request.
Timeline
Order Preparation, Packaging and Customer Service
La Bonita Supermarkets
04.2024 - Current
Optometrist
Provincial Hospital
09.2005 - 04.2023
Bachelor of Science - Graduate in optometrist
Medical University
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