Aniya Allen
Northridge,California
Summary
Detail-oriented and compassionate professional with a background in behavior therapy for children diagnosed with autism and experience in customer service roles. Seeking a position as an advanced medical support assistant to leverage my diverse skill set in providing administrative support in a healthcare setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Therapist
Mcrory Pediatric Services
08.2022 - Current
- Enhanced client progress by implementing individualized intervention plans based on Applied Behavior Analysis principles.
- Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Improved client communication skills through the use of evidence-based language training techniques such as PECS and sign language.
Service Desk Specialist
Home Depot
10.2019 - 08.2022
- Improved customer satisfaction by efficiently addressing and resolving service desk tickets.
- Streamlined service desk processes for quicker issue resolution and increased client satisfaction.
- Enhanced team productivity by effectively delegating tasks and managing workload distribution.
- Reduced downtime with proactive monitoring of IT systems and timely troubleshooting.
- Expedited issue resolution through clear communication between end-users, technical teams, and vendors.
Key Holder
Dunkin' Donuts
06.2017 - 10.2018
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
Master of Science - Forensic Psychology
Purdue University Global
Indianapolis, IN05.2024
Bachelor of Arts - Psychology
University of Toledo
Toledo, OH05.2021
Skills
- Network Troubleshooting
- Multitasking Abilities
- Critical Thinking
- Time Management
- Customer Service Orientation
- Error Detection
- Tracking and Documentation
- Microsoft Windows and Office
- Active Listening
- Guest Complaint Resolution
- Guest Inquiry Resolution
Certification
- RBT - Registered Behavior Technician
Timeline
Behavioral Therapist
Mcrory Pediatric Services
08.2022 - Current
Service Desk Specialist
Home Depot
10.2019 - 08.2022
Key Holder
Dunkin' Donuts
06.2017 - 10.2018
Master of Science - Forensic Psychology
Purdue University Global
Bachelor of Arts - Psychology
University of Toledo
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