Aniya Armstrong
Flora
Summary
Experienced in retail operations with a strong focus on providing exceptional customer service and effectively managing inventory. Proven track record in handling transactions and maintaining store organization. Skilled in communication and thrive in a team-oriented environment. Expertise extends to customer service, sales, and inventory management, utilizing effective communication to assist customers and ensure store organization. Consistently foster positive shopping experiences through teamwork and adaptability. Professional clerk with comprehensive experience in administrative tasks and office management. Proficient in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong emphasis on team collaboration and adaptability to changing needs, consistently achieving results. Reliable with excellent organizational skills and a proactive approach to problem-solving, committed to delivering exceptional performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Associate, Rx
CVS Pharmacy
01.2022 - Current
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Care Giver
Embassy Home Care
09.2021 - 04.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Customer Service Assistant
Walgreens
01.2021 - 09.2021
- Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Assistant General Manager
Fran’s Fantasy Creations
09.2018 - 07.2020
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Education
Bachelor of Arts -
Jackson State University
05.2025
Student Teacher -
Green Elementary School
Associate of Arts - Pre- Nursing
Holmes Community College
05-2023
High School Diploma -
Madison Central High School
1417 Highland Colony Pkwy Madison, Ms 3911005-2021
Skills
- Advanced in Word
- Excel
- PowerPoint
- Customer service
- Customer assistance
- Problem-solving acumen
- Team collaboration
- Active listening techniques
- Store cleanliness maintenance
- Time management mastery
- Flexible schedule adaptability
- Organizational skills development
Certification
- CPR (BLS) and First Aid Certified
- Pharmacy Tech Certified (CVS)
Timeline
Store Associate, Rx
CVS Pharmacy
01.2022 - Current
Care Giver
Embassy Home Care
09.2021 - 04.2023
Customer Service Assistant
Walgreens
01.2021 - 09.2021
Assistant General Manager
Fran’s Fantasy Creations
09.2018 - 07.2020
Student Teacher -
Green Elementary School
Bachelor of Arts -
Jackson State University
Associate of Arts - Pre- Nursing
Holmes Community College
High School Diploma -
Madison Central High School