Aniya Bailey-Kelly
New Orleans,LA
Summary
Reliable early-career hospitality professional with experience in guest relations, front desk support, gift shop sales, and event operations. Skilled in communication, organization, problem-solving, and daily cash handling. Strong background in helping maintain welcoming, efficient, and professional guest experiences.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Hospitality Futures Academy Intern
New Orleans Culinary & Hospitality Institute (NOCH
New Orleans, Louisiana
08.2026 - 12.2026
- Manage hotel front desk operations, guest services, front-of-house service, housekeeping, and culinary fundamentals to ensure smooth daily operations
- Cultivate industry-focused skills in professionalism, communication, teamwork, and guest experience to enhance participant readiness for hospitality roles
- Engaged in hospitality instruction to equip participants for entry-level hotel positions and externships.
Front Desk Associate
New Orleans African American Museum (NOAAM)
New Orleans, Louisiana
06.2026 - Current
- Deliver excellent customer service while maintaining an organized, professional, and welcoming environment
- Manage daily opening and closing duties, guest check-ins, and front desk operations.
- Welcome visitors, answered inquiries, handled phone calls and emails, and distributed messages to enhance communication flow
- Process admission fees, gift shop purchases, donations, and daily cash counts using Square
- Monitor daily incoming mail and packages to ensure timely delivery to staff. and packages and notify staff of scheduled guest arrivals.
- Assist with membership management through Wild Apricot and supported monthly inventory
- Maintain gift shop merchandise displays, updated visitor FAQs, and participated in weekly staff meetings to support team alignment
Food Monitor
New Orleans Jazz & Heritage Festival
New Orleans, Louisiana
06.2026 - Current
- Enforce food safety, sanitation, and temperature-control standards to ensure safe, high-quality dining experience for guests
- Monitor incoming inventory, verified supplies against vendor logs, and maintained quality control standards.
- Coordinate vendor access, food deliveries, and refrigerated storage to optimize hospitality operations
- Assist vendors with booth operations and collaborated with the Food Department to support smooth festival operations
- Maintain smooth food service operations in high-volume hospitality environment. efficient food service operations in a fast-paced, high-volume hospitality environment
Gift Shop Attendant
City Park
New Orleans, Louisiana
03.2026 - 06.2026
- Delivered welcoming customer service, assisting guests with purchases, reservations, memberships, and general inquiries to enhance visitor experience.
- Operate point-of-sale and online booking systems to process transactions and manage reservations.
- Coordinated bookings, answered phone calls, and maintained accurate records of sales and customer information to ensure efficient operations.
- Maintained clean, organized, and well-stocked facility, ensuring supplies and merchandise were readily accessible for guests.
- Support daily operations by managing multiple tasks efficiently while maintaining a professional and guest-focused environment
Internship Trainer
YouthForce NOLA
New Orleans, Louisiana
05.2023 - 07.2023
- Pre-Internship Training & Accounting Internship | May 2023 – July 2023
- Complete 90+ hours of hands-on accounting internship experience at Clover.
- Assist with account payouts, accounts receivable, budgeting, state food reports, and audits.
- Complete 60 hours of pre-internship training focused on communication, creativity, innovation, and problem-solving.
- Organize administrative files and bank reports while developing office administration and record keeping skills.
- Conducted career research to explore professional pathways and workplace expectations.
Education
High School Diploma -
Eleanor McMain Secondary School
New Orleans, LA08-2024
Skills
- Food Safety Standards
- Hospitality & Guest Experience
- Front Desk Operations
- Guest relations
- Cash handling
- Membership management
- Cash handling
- Vendor Relations
- Organizational skills
Certification
- Certified Guest Service Professional- American Hotel & Lodging Educational Institute (2023)
- Hospitality & Tourism Management Professional Certification- American Hotel & Lodging Educational Institute (2023)
Timeline
Hospitality Futures Academy Intern
New Orleans Culinary & Hospitality Institute (NOCH
08.2026 - 12.2026
Front Desk Associate
New Orleans African American Museum (NOAAM)
06.2026 - Current
Food Monitor
New Orleans Jazz & Heritage Festival
06.2026 - Current
Gift Shop Attendant
City Park
03.2026 - 06.2026
Internship Trainer
YouthForce NOLA
05.2023 - 07.2023
High School Diploma -
Eleanor McMain Secondary School