Summary
Overview
Work History
Education
Skills
Lash Technician, Hair Stylist
Timeline
Generic

Aniya Coleman

Washington,DC

Summary

Highly analytical, self-directed, and results-driven professional who works quickly and accurately under tight deadlines. Bringing strong organizational skills, detail-oriented skills, communication skills, and an academic background from the University of the District of Columbia to provide successful customer service and financial support to the office. Goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Hardworking Package Handler with more than 300 deliveries. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational, and time management abilities. Efficient team player is competent at researching presentation topics and taking accurate meeting minutes. Possesses strong written and verbal communication skills. Works independently and efficiently, managing multiple tasks at once.

Overview

9
9
years of professional experience

Work History

Sales Associate

Ross Dress For Less
07.2021 - Current
  • Greet customers with a smile in a courteous and friendly manner and ensure a positive shopping experience
  • Help customers locate items in the store
  • Treat fellow associates with respect
  • Maintained a clean work area at all times and guarantee proper merchandise presentation
  • Utilized cashier abilities handling checks, vouchers, refunds, voids, offline transactions, and cash payments
  • Completes over 300 transactions a day while thanking every customer after each transaction
  • Handles all customer service calls and customer issues immediately
  • Performs tasks like sweeping, mopping, dusting, disinfecting, and organizing throughout front end, sales floor, stock room, and fitting room
  • Performed sizing and recovery to ensure a neat, clean, and organized store that’s well maintained and efficiently merchandised to standards
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve of all disposals
  • Load and organize hummers with merchandise
  • Run hummers offloading merchandise such as clothes, shoes, purses, bags, luggage, bath accessories, bed accessories, home/auto accessories, toys, beauty, and skin care products to proper locations in the store
  • Attach sensors, sizing nubs, and hangers to clothing items
  • Organize clothes according to men, women, maternity, plus size, juniors, young men, boys, girls, toddlers, and infants
  • Allow and instruct customers to utilize the fitting room
  • Organize clothes on the go back rack and run clothes to the sales floor
  • Clean the sales floor, picking items up off the floor and putting them back into their correct location.

Delivery Driver/Package Handler

R2V2 Logistics/Amazon Delivery
07.2021 - 10.2021
  • Delivered 200 or more packages ranging from envelopes to boxes weighing up to 85lbs
  • Verified packages correlate with house or business addresses
  • Interacted with Amazon customers and the public in a professional, safe, and positive manner
  • Inspected vehicle for mechanical safety hazards before, during, and after shift
  • Fill out the driver vehicle inspection checklist form listing any damages, cracks, or missing pieces to the vehicle
  • Follow yard marshal instructions and present safety habits in the delivery loadout station
  • Scanned all packages and load them on the delivery truck using the first in first out load up process
  • Used the delivery app to take pictures of delivered packages, notify customers of completed deliveries, navigate to delivery locations
  • Completed driver inspection ensuring I am fit, licensed, unintoxicated, and that I have not violated Hours of Service (HOS)
  • Used driver monitor app to determine my FICO score while monitoring my speed, cornering acceleration, braking, and distractions
  • Notified contact support of packages with spills, leaks, delivery difficulties, and packages with dangerous goods
  • Returned all undeliverable packages to Delivery Station
  • Maintained delivery station etiquette, practiced safe lifting, pushing, and pulling of packages and package cart
  • Recognized/checked for hazards, eliminated distractions, and plan ahead
  • Demonstrated safe driving skills and ensured compliance with (DOT) qualifications/ rights and Federal Motor Carrier Safety Admin (FMCSA)
  • Remained aware of my surroundings to ensure my safety and safety of the packages and delivery vehicle.

Barista/Barista Trainer

Starbucks Inc.
07.2016 - 06.2020
  • Trained all new incoming Starbucks Baristas on Starbucks policies, procedures, and coffee/espresso drink recipes, maintaining a positive working relationship with fellow staff and management
  • Effectively handled customer complaints and special requests on a daily basis, providing prompt, efficient, friendly, and quality service to customers at all times, receiving 100% on Starbucks quality service assessment
  • Consistently kept work areas clean and sanitized in compliance with OSHA standards and local, state, and federal laws
  • Accurately and quickly operated cash registers and processed customer cash and credit card payments while placing customer orders, consistently meeting 100% of Starbucks sales goals
  • Prepared and served expresso and coffee drinks according to memorized recipes to more than 100 customers per day, taking prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.

Administrative Assistant Intern

Dance Institute of Washington
08.2015 - 06.2016
  • Answered phones and quickly redirected up to 100 calls per day to the appropriate staff member and greeted visitors, while maintaining a good working relationship with management, coworkers, and visitors
  • Performed general clerical duties such as copying, faxing, mailing, and filing organizational documents, records, and reports
  • Created and modified documents such as invoices, reports, memos, letters, and financial statements using Microsoft Word, Excel, and PowerPoint
  • Analyzed ACH, credit card, and check deposit records and prepared monthly reconciliation reports for management.

Guest Relations/Rides Team Member

Six Flags America
04.2015 - 07.2015
  • Greeted more than 300 guests per day, ensuring their safety and providing guests with an efficient and enjoyable ride experience
  • Operated all ride control systems and devices and used proper hand signals as specified in the Standard Operating Manual
  • Assisted guests with questions and comments they had about their experience while visiting Six Flags
  • Resolved and documented more than 100 guests concerns and complaints in person, by letter, email, or by phone
  • Accurately handled over 200 cash, credit, and check transactions per day
  • Sold and issued more than 300 tickets and season passes per day.

Education

Associate in Science - Nursing

University of The District of Columbia
Washington, DC
06.2024

High School Diploma -

Washington Mathematics Science Technology Public Charter High School
Washington, DC
06.2016

Skills

  • Advanced in Microsoft Word, Excel, PowerPoint, & Outlook
  • Proficient in creating and analyzing Pivot Tables using Microsoft Excel
  • 45 WPM typing speed
  • Employee of the month
  • Mortgage processing experience (1 year)
  • 2016 Leader of the Year Award – Health Corps
  • Advanced in Social Media applications
  • Completed 325 community service hours
  • Girl Scout Gold Award – 2015
  • BLS/CPR License
  • Medical Examiner’s Certificate
  • Product Sales
  • Money Transfer Systems
  • POS System Operation
  • Professional Demeanor
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • Stocking and Receiving
  • Display Setup
  • Merchandising Understanding
  • Cash Handling
  • Cash Register Operation
  • Problem-Solving Skills
  • Multi-Tasking Strength
  • Meeting Deadlines
  • Store Opening and Closing
  • Inventory Tracking
  • Fitting Room Maintenance
  • Customer Service
  • Cash Handling Accuracy
  • Listening Skills
  • Retail Store Operations
  • Point of Sale Operation
  • Exceptional Customer Service
  • Verbal/Written Communication
  • Money Handling
  • Problem-Solving
  • Sales Training
  • Product Recommendations
  • Merchandise Display
  • Client Service
  • Policy and Procedure Adherence
  • Reliable and Punctual
  • Cleaning Techniques
  • Payment Processing
  • Customer Needs Assessment

Lash Technician, Hair Stylist

I am a self-taught Hair stylist and a certified Last Technician taking clients all over the DMV area. I provide a beauty service that leaves you feeling refreshed not only physically but mentally. The intimate service sessions offering laughs, love, refreshments, and conversations leave you feeling beautiful and bonded.

Timeline

Sales Associate

Ross Dress For Less
07.2021 - Current

Delivery Driver/Package Handler

R2V2 Logistics/Amazon Delivery
07.2021 - 10.2021

Barista/Barista Trainer

Starbucks Inc.
07.2016 - 06.2020

Administrative Assistant Intern

Dance Institute of Washington
08.2015 - 06.2016

Guest Relations/Rides Team Member

Six Flags America
04.2015 - 07.2015

Associate in Science - Nursing

University of The District of Columbia

High School Diploma -

Washington Mathematics Science Technology Public Charter High School
Aniya Coleman