
Detail-oriented healthcare and laboratory professional with experience in compliance monitoring and processes, documentation review, and operational support within regulated environments. Skilled in analyzing data, ensuring adherence to policies and procedures, and coordinating across teams to support quality improvement. Strong background in stakeholder communication, record management, and workflow optimization.
- Maintained 100% compliant case documentation aligned with state program guidelines
- Coordinated with multidisciplinary teams to support 5–10 active cases
- Documented and tracked client progress, supporting audits and reporting requirements
- Monitored compliance across 700-1,000 daily specimens, ensuring adherence to regulatory and internal standards
- Analyzed workflow data to identify trends and improve processing efficiency - Reviewed and validated patient records for accuracy and completeness, reducing documentation errors by ~20% - Identified discrepancies and implemented corrective actions, improving workflow efficiency - Maintained audit-ready records with 100% traceability in laboratory information systems - Trained 3+ new hires on compliance procedures and documentation standards
- Processed 120+ specimens daily while ensuring compliance with laboratory protocols
- Performed detailed documentation review and maintained >98% data accuracy
- Supported quality assurance audits and compliance initiatives - Collaborated with cross-functional teams to ensure operational continuity
- Identified workflow gaps and reduced turnaround time by ~10%
- Processed 100+ specimens daily with strict adherence to procedures and documentation standards
- Entered and maintained data within laboratory systems with high accuracy
- Assisted in compliance tracking and documentation verification
- Supported team operations and maintained organized records for reporting
- Streamlined intake workflows and served as the primary point of contact for patients, improving overall processing efficiency
- Responded to 20+ daily inquiries, ensuring timely stakeholder communication
- Verified insurance coverage, reviewed applications and resolved discrepancies, improving approval turnaround time by 25%
- Maintained database accuracy and reduced missing documentation cases by ~30%
• Microsoft Office 365
• Laboratory Information Systems (BioTouch SpectraPath, IntelliPath)
• EClinicalWorks