Aniya Culley
MD
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
American Eagle Outfitters, Inc
Hanover, Maryland
12.2023 - Current
- Oversaw daily store operations and maintained high visual merchandising standards in a high-volume location
- Managed execution of monthly floor sets
- Trained, coached, and developed a staff of over 30 associates.
- Established membership loyalty by implementing a rewards and credit program to drive customer retention
- Played a key role in driving the achievement of historical high KPIs
Client Service Representative
Sandy Spring Bank
Columbia, Maryland
07.2021 - 12.2023
- Provided customer service support to clients
- Reviewed and resolved client concerns and issues
- Assisted clients with account inquiries and transactions efficiently.
- Maintained client relationships
Hotel Front Desk Clerk
Holiday Inn
Linthicum Heights, Maryland
09.2021 - 10.2022
- Managed reservations through hotel property management system to enhance efficiency.
- Processed payments and maintained accurate financial records daily.
- Facilitated guest check-in and check-out procedures as required.
- Ensured prompt and courteous fulfillment of all guest requests.
- Assisted with room reservations, modifications, and cancellations.
Sales Associate
Carters Oshkosh
Hanover, Maryland
09.2019 - 07.2021
- Delivered exceptional customer service to drive sales and repeat business.
- Assisted with merchandising, recovery, and inventory replenishment.
- Supported store leadership in daily operations and sales floor execution.
Education
High School Diploma -
North County High School
06-2021
Skills
- Visual merchandising
- KPI achievement
- Customer service
- Leadership
- Store operations
- Customer relationship management
- Performance coaching
- Financial recordkeeping
- Call center experience
- Data entry
Timeline
Assistant Store Manager
American Eagle Outfitters, Inc
12.2023 - Current
Hotel Front Desk Clerk
Holiday Inn
09.2021 - 10.2022
Client Service Representative
Sandy Spring Bank
07.2021 - 12.2023
Sales Associate
Carters Oshkosh
09.2019 - 07.2021
High School Diploma -
North County High School