A'Niya Davis
Tyler,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
Tyler, TX
11.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
Barista Trainer
Starbucks
Tyler, TX
09.2021 - 03.2023
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Monitored staff performance to ensure adherence to company standards.
- Advised management team on best practices for scheduling barista shifts based on experience level.
- Greeted guests with pleasant smile and superior customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Specialist
Home Depot
Longview, TX
06.2020 - 09.2021
- Developed and implemented specialized procedures for customer service operations.
- Researched and analyzed customer feedback to identify areas of improvement.
- Provided technical support for customers in resolving complex issues.
- Exercised versatility in fast-paced, agile work environments.
- Managed and resolved incidents according to service agreements.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
- Organized client meetings to provide project updates.
Education
BBA - Business
Tyler Junior College
Tyler, TX05-2025
Skills
- Cash Handling
- Cash Register Operation
- POS Systems
- Customer Service
- Proficient in microsoft
- Process Analysis
- Time Management Abilities
- Idea Development and Brainstorming
- Active Listening
- Interpersonal Skills
- Goal Setting
- Experience in Leadership
- Team Collaboration
- Professionalism
- Decision-Making
- Business Development
- Multitasking
- Organizational Skills
- Analytical Thinking
- Data Analysis
Affiliations
- Church Administrator for In His Presence Worship Center
The Ladies Club
- This is a christina group for women I founded March of 2023
- We had our first major event in October of 2023 called Girl, Lets Talk
- We meet every other Monday at 6:30 pm
- I am in charge of marketing, setting up the events, making sure there is food and drinks, in charge of finding the location for the meetings we have
References
References available upon request.
Timeline
Cashier
Walmart
11.2023 - Current
Barista Trainer
Starbucks
09.2021 - 03.2023
Specialist
Home Depot
06.2020 - 09.2021
BBA - Business
Tyler Junior College
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