Aniya Hicks
Union City,Georgia
Summary
B.S. candidate in Computer Game Design & Development with a Software Engineering minor and hands-on experience in C#, Unity, Java, JavaScript, SQL, and HTML. Focused on building game and software solutions through coursework, projects, technical support, and website administration, with strengths in troubleshooting, collaboration, and process improvement. Portfolio and project work are available through GitHub, and I'm seeking entry-level game development opportunities where I can apply my technical skills and creative problem-solving to build engaging user experiences.
Overview
12
12
years of professional experience
Work History
Pump Integration Support - Independent Contractor
Intellisoft Training Solutions
Atlanta, United States
06.2025 - Current
- Support pump system integration projects by coordinating testing, configuration, and deployment activities to help ensure on-time delivery.
- Assist engineering teams with data collection, integration testing, and troubleshooting during implementations and system rollouts.
- Prepare integration guides, test reports, and technical documentation to improve clarity and support repeatable workflows.
- Communicate project status, escalate issues early, and collaborate with stakeholders to keep work moving efficiently.
- Developed and implemented customized training programs for diverse clientele.
- Conducted needs assessments to identify client training requirements and objectives.
- Technical help for 1500+ employees at Hospital
Technical Lead
Finding Your Ase
Union City, United States
01.2024 - Current
- Lead administration and technical strategy for the organization's website and digital platforms, improving reliability, performance, and day-to-day usability.
- Manage user access, content updates, and system configurations to keep information accurate and secure.
- Work with stakeholders to gather requirements and deliver technology solutions that streamline business processes and reduce manual work.
- Troubleshoot issues using root-cause analysis and implement long-term fixes to prevent repeat problems.
- Create technical documentation, procedures, and training materials to support consistent handoffs and smoother support workflows.
- Led cross-functional teams to enhance software development processes and ensure timely project delivery.
- Help manage technical difficulties for over 30 clients
Customer Service Specialist
Cruz & Associates, PC
Atlanta, United States
05.2018 - 06.2022
- Provided technical support for customer-facing online platforms, resolving access, account, and navigation issues.
- Maintained accurate system records, generated reports, and protected data integrity across business systems.
- Collaborated with internal teams to investigate and resolve technical and operational issues efficiently.
- Recommended and implemented process improvements that strengthened customer satisfaction and workflow efficiency.
- Provided exceptional customer support through phone and email communication.
- Serviced 50+ employees with technical issues and accounts
Appointment Scheduling Specialist
A & B Resources, LLC
Riverdale, United States
01.2015 - 06.2017
- Managed high-volume scheduling systems while maintaining accuracy, confidentiality, and operational efficiency.
- Supported customers with account inquiries, scheduling changes, and payment processing in a fast-paced environment.
- Collaborated with internal teams to resolve issues, identify workflow improvements, and improve service quality.
- Coordinated appointment schedules to optimize resource allocation and enhance client satisfaction.
- Manage different files and technical issues for over 25 clients
Education
Bachelor of Science - Computer Game Design & Development, Software Engineering, Computer Science
Kennesaw State University
Kennesaw05-2026
High School Diploma -
Benjamin Banneker High School
Union City01-2019
Skills
- C# (Unity)
- Java
- JavaScript
- HTML
- MySQL / SQL
- Troubleshooting
- Zendesk
- Microsoft Office (Excel, PowerPoint Certified)
- Software Development
- Website Management
- Report Generation
- Leadership
- Communication
- Problem Resolution
- Team Collaboration
Languages
English
Timeline
Pump Integration Support - Independent Contractor
Intellisoft Training Solutions
06.2025 - Current
Technical Lead
Finding Your Ase
01.2024 - Current
Customer Service Specialist
Cruz & Associates, PC
05.2018 - 06.2022
Appointment Scheduling Specialist
A & B Resources, LLC
01.2015 - 06.2017
Bachelor of Science - Computer Game Design & Development, Software Engineering, Computer Science
Kennesaw State University
High School Diploma -
Benjamin Banneker High School