Overview
Work History
Education
Skills
INTERNSHIPS
Timeline
Generic

ANIYA L. SHANKS

Richmond

Overview

9
9
years of professional experience

Work History

Service Coordinator

Texana Center
02.2025 - Current
  • Delivers consistent support and resources to families and clients.
  • Advocates for client needs
  • Manages client information securely and accurately.
  • Exhibits organized and comprehensive note-taking skills.
  • Manages schedules and deadlines
  • Executes administrative responsibilities, encompassing report preparation and planning.
  • Coordinates client care schedules efficiently.
  • Collaborates with providers and healthcare professionals to monitor client progress.
  • Coordinates service delivery across multiple departments to enhance client support and satisfaction.

Teaching Assistant Middle School Science

KIPP Texas
07.2024 - 02.2025
  • Increased student participation by organizing engaging classroom activities.
  • Designed instructional content to address diverse learner requirements.
  • Worked alongside educators to develop effective teaching strategies.
  • Facilitated a positive learning environment by effectively managing classroom behavior.
  • Enhanced classroom environment through effective maintenance and organization.
  • Assisted in grading assignments and tests.
  • Teamed up with teaching assistants to ensure a consistent learning environment.
  • Supported lead teacher in crafting detailed lesson plans for diverse student needs.

Clerk Technician

City Clerk's Office
06.2023 - 02.2024
  • Assisted City and Deputy Clerks with boards and commissions.
  • Reviewed and filed applications for board and commissions candidates.
  • Maintained high confidentiality.
  • Filed, scanned, printed, and faxed paperwork.
  • Maintained and organized candidate records.
  • Proposed recommendations and executed plans for board and commissions processes.
  • Created and organized reports using Microsoft Office Suite.
  • Updated public records. Processed legal documents.
  • Aided with public inquiries in person, over the phone, and virtually.
  • Ensured proper filing and data entry of all public records and information.

Lead Executive Assistant

FM Event Productions
08.2021 - 06.2023
  • Aided in recruitment of prospective employees.
  • Addressed and resolved customer complaints or concerns
  • Orchestrated meetings, interviews, travel plans for CEO.
  • Developed project ideas
  • Managed financial records including income and travel expenses.
  • Generated financial reports.
  • Arranged meetings with clients.
  • Organized and maintained event information using Excel.
  • Coordinated contracts between vendors and clients.
  • Participated in bookkeeping and monetary management.

Administrative Assistant

Kolab Tax Service
01.2017 - 08.2021
  • Conducted high volume inbound and outbound calls.
  • Performed clerical duties including filing, faxing, transcribing, and data entry.
  • Provided effective organization strategies for proper record management.
  • Supplied prompt and efficient responses to customer questions and concerns by phone and email.
  • Scheduled appointments.
  • Aided tax preparers with overflow work.
  • Placed orders for office materials, snacks, water etc.

Education

Bachelor of Science - Psychology

Bowie State University
12.2023

Skills

  • CPR Certified Issue Date: 3/4/2025
  • Notetaking and documentation
  • MS office expertise
  • Program evaluation
  • Detail orientation
  • Adaptability, Reliability and flexibility
  • Professionalism
  • Telephone & Email communication
  • Client advocacy / Client support
  • Meeting facilitation
  • Time management
  • Task prioritization
  • Crisis management
  • Project coordination expertise
  • High-level confidentiality
  • Human resources support
  • Calendar and scheduling management
  • Customer Service-oriented
  • Excel spreadsheets
  • Invoice processing
  • Financial services
  • Travel coordination
  • Relationship building
  • Community outreach
  • Direct patient care
  • Referral coordination
  • Report preparation & Record keeping
  • Information gathering

INTERNSHIPS

JCL Intern / Monitoring Specialist | Dept. Of Justice U.S. Attorney’s Office | Baltimore, MD ———  June 2022 – November 2022

  • Prepared a variety of confidential reports, records, and other materials.
  • Performed data entry using MS Office Suite and various software.
  • Gathered, reviewed, and analyzed highly confidential calls.
  • Reviewed and analyzed case related information as instructed by attorneys.
  • Operated complex computer and security systems.
  • Filed and retrieved various reports.
  • Supplied AUSA’s with helpful information relevant to high-level cases.

Case Management Intern | EveryMind | Rockville, MD ——— August 2023 – December 2023

  • Provided case management services to students and caregivers.
  • Planned and facilitated meetings in school settings for caregivers and students.
  • Collaborated with school administrators and teachers to analyze student needs.
  • Conducted assessments and surveys.
  • Aided with community outreach and social media management.
  • Supplied clients with resources and support.

Timeline

Service Coordinator

Texana Center
02.2025 - Current

Teaching Assistant Middle School Science

KIPP Texas
07.2024 - 02.2025

Clerk Technician

City Clerk's Office
06.2023 - 02.2024

Lead Executive Assistant

FM Event Productions
08.2021 - 06.2023

Administrative Assistant

Kolab Tax Service
01.2017 - 08.2021

Bachelor of Science - Psychology

Bowie State University

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ANIYA L. SHANKS