Aniya Poynter
La Plata,MD
Summary
Ambitious student pursuing a Bachelor's Degree in Healthcare Management and Business Administration. Four years of experience in medical back office and administrative roles, demonstrating strong customer service skills. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Contributed to improved front office operations, resulting in increased efficiency.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Medstar brandywine
Brandywine, MD
09.2022 - Current
- Improved operational efficiency by managing updates to central scheduling system.
- Communicated schedule changes effectively with clients and caregivers.
- Utilized MS Office and Excel for detailed data analysis, creating informative spreadsheets.
- Streamlined documentation process by copying and faxing critical patient information.
- Achieved organizational targets through establishment of efficient scheduling processes.
- Enhanced client attendance by conducting reminder calls prior to visits.
- Maintained compliance by overseeing heart monitor device checklists in scheduling.
- Led patient service coordination efforts within cardiology department.
- Billed insurance companies for heart monitors.
- Lead Patient Service Coordinator.
- Trained incoming employees.
- Create documents with information for scheduling procedures for future employees.
- Create schedule for clinical heart monitor dates.
Property Management Assistant
Community Service Group
Ft. Washington, MD
11.2021 - 07.2022
- Scheduled maintenance calls to ensure timely service delivery.
- Responded to inquiries from various parties, utilizing active listening and effective questioning techniques.
- Contacted tenants to discuss overdue rent and other critical matters.
- Inspected properties regularly to identify deficiencies and arrange necessary repairs.
- Managed resident complaints and expedited maintenance requests for prompt resolution.
- Coordinated with maintenance teams and contractors to facilitate efficient turnover after move-outs.
- Updated tenant and unit information in housing database for accuracy and efficiency.
- Handled tenant requests via email and phone systems on a daily basis.
Administrative Assistant
Morningside house of St Charles
Waldorf, MD
08.2021 - 11.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Handled sensitive and confidential employee information with complete discretion.
- Welcome patrons to front desk engage in friendly conversations while conducting check in.
- Updated details in company database by keying in customer contacts and delivery date.
- Updated front desks concierge book to maintain most relevant visitor information.
- Direct Customer communication to appropriate department personnel
- Coordinated appointments, meetings and conferences.
Front Desk Receptionist
Charleston senior living
Waldorf, MD
03.2019 - 08.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments and maintained and updated appointment calendars.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Education
Healthcare Management
University of Maryland - College Park
College Park, MD06.2025
Skills
- Patient Relations
- Healthcare Operations
- Proper Phone Etiquette
- Ms Office Proficiency
- Insurance Verification
- Adaptive team player
- Microsoft Expert
- Multi Tasking
- Multi-Line Telephone Skills
- Administrative Skills
- Email and telephone decorum
- Front Desk Management
- Active listening Skills
- Customer service expert
- Strong Leadership
- Scheduling Appointments
- HIPAA Compliance
- Insurance Practices
- Inventory Management
- New Hire Training
- Patient Safety
- Healthcare Knowledge
- Care Planning
- Patient Outreach and Follow-Up
- Medical Terminology
- Verbal and Written Communication
- Process Improvements
- Patient Records Management
- Attention to Detail
Timeline
Patient Care Coordinator
Medstar brandywine
09.2022 - Current
Property Management Assistant
Community Service Group
11.2021 - 07.2022
Administrative Assistant
Morningside house of St Charles
08.2021 - 11.2021
Front Desk Receptionist
Charleston senior living
03.2019 - 08.2021
Healthcare Management
University of Maryland - College Park
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