Aniya Shaw
Marion,SC
Summary
Energetic Hostess with great experience-enhancing customer interactions in a food service environment. Courteous and helpful while sending customers to tables, providing instructions, and taking reservations. Constantly looking for innovative ways to exceed client expectations through individualized service. Customer-focused applicant willing to put their exceptional communication and interpersonal skills to use. Manages reservations, seating arrangements, and payments. Trainable and dedicated to create a warm and welcoming environment.
Overview
1
1
year of professional experience
Work History
Hostess and Sever Assistant
Texas Roadhouse
12.2022 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Cashier
Food Lion
12.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree -
Marion High School
Marion, SC12.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Cleanliness standards
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Cleaning and sanitizing
Languages
English
Full Professional
Timeline
Hostess and Sever Assistant
Texas Roadhouse
12.2022 - 02.2024
Cashier
Food Lion
12.2022 - 04.2023
No Degree -
Marion High School
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