Aniya Shields
Summary
Compassionate and detail-oriented receptionist with 6+ years of experience in fast-paced healthcare and wellness environments. Skilled in patient check-in, appointment scheduling, cash handling, and front desk operations. Known for professionalism, accuracy, and empathetic service.
Overview
5
5
years of professional experience
Work History
Receptionist
Shields Nursing Center
10.2023 - Current
- Greet and check in patients in a courteous, professional manner, ensuring complete and accurate registration.
- Coordinate appointments and transportation to enhance patient experience and satisfaction.
- Manage medication orders and maintain effective communication with pharmacy staff.
- Handle sensitive patient data in compliance with HIPAA regulations.
- Conduct facility tours and assist in onboarding new residents.
- Collect and reconcile payments while safeguarding revenue in accordance with organizational policies.
- Maintain a clean, welcoming, and organized front desk environment.
Receptionist / Personal Trainer
Gods Gym
01.2020 - Current
- Oversee front desk operations including appointment scheduling, phone reception, and customer inquiries.
- Coordinate logistics and resources for public health campaigns with strong community engagement.
- Provide high-level customer service by resolving issues and directing members to appropriate services.
- Serve as a liaison between community members and staff, navigating sensitive conversations with cultural awareness.
- Support public speaking efforts and interdepartmental communication.
Community Organizer
Young Women’s Freedom Center
06.2021 - 02.2023
- Provided education and support during public events to foster trust within the community.
- Coordinated logistics, budgets, and materials for campaigns with broad community involvement.
- Delivered empathetic service by connecting individuals with resources and appropriate services.
- Acted as a liaison between community members and service providers, supporting culturally sensitive communication.
- Participated in public speaking and interdepartmental collaboration to support outreach efforts.
Education
El Cerrito High School
Chabot College
Hayward, CASkills
- Multitasking in Fast-Paced Environments
- Excellent Verbal and Written Communication
Compassionate Patient InteractioAppointment Scheduling Software - HIPAA Compliance
- Typing Speed (if strong — eg, 50 WPM)
- Excellent Verbal and Written Communication
- Compassionate Patient Interaction
- Patient Check-In & Registration
- Appointment Scheduling
- Medical Records Management
- Data Entry & Accuracy
Timeline
Receptionist
Shields Nursing Center
10.2023 - Current
Community Organizer
Young Women’s Freedom Center
06.2021 - 02.2023
Receptionist / Personal Trainer
Gods Gym
01.2020 - Current
El Cerrito High School
Chabot College