Aniya Waldrup
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Scribe
Scribe America
Denton, Texas
08.2021 - 05.2022
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Verified signatures and checked medical charts for accuracy and completion.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Reviewed 30 medical records to select appropriate coding sequences
- Implemented new coding procedures that reduced mistakes by 30% and simplified processes
Caregiver
Homeinstead
Denton, Texas
08.2021 - 05.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- I was recognized for my patients care, which increase my clientele by 10%
Server/ Cashier/Host
Buffalo Wild Wings
Houston, Texas
07.2019 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answer the mainline calls.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
Dance Studio Director
The Dance Studio
Houston, Texas
09.2018 - 04.2021
- Maintained functionality of studio space for daily use.
- Maintained studio calendar and managed requests for booking sessions and equipment.
- Assisted with studio branding and marketing activities.
- Create dance routine for students.
- Take attendance
Education
BBA - Healthcare Administration
05.2025
High School Diploma -
06.2021
Skills
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Call Documentation
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Needs Assessment
- Telephone Reception
- Positive Attitude and Energetic
- Computer Proficiency
- Constructive Feedback
- Call Answering and Routing
Certification
- Certified in BLS.
Additional Information
- Graduated High school with a 4.2 GPA
- I was the captain of the Dekaney Diamonds dance team.
- Enjoy community service
Languages
English
Native or Bilingual
Timeline
Medical Scribe - Scribe America
08.2021 - 05.2022
Caregiver - Homeinstead
08.2021 - 05.2022
Server/ Cashier/Host - Buffalo Wild Wings
07.2019 - 07.2021
Dance Studio Director - The Dance Studio
09.2018 - 04.2021
Texas Womans University - BBA, Healthcare Administration
Carl Wunsche High School - High School Diploma,