Summary
Overview
Work History
Education
Skills
Timeline
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Aniya Walton

Emporia ,Virginia

Summary

Proven achiever with FedEx, I excel in operational efficiency and customer service management, enhancing workflow and client satisfaction. My expertise in supply chain management and teamwork has significantly contributed to operational excellence, demonstrating a commitment to results through strategic scheduling coordination and effective collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Operations Admin II

FedEx
08.2023 - Current
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Improved customer satisfaction rates through timely communication and effective issue resolution.
  • Collaborated on operational support tasks to achieve common goal.

Operations Admin I

FedEx
10.2020 - 08.2023
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Evaluated current operational practices and suggested improvement strategies.
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Supported Name of Department team by handling all administrative tasks.
  • Provided answers to customer questions via phone and email, typically within Number hours.
  • Motivated and trained employees to maximize team productivity.
  • Interacted well with customers to build connections and nurture relationships.

Package Handler

FedEx
08.2020 - 10.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Education

Associate Of Applied Science - Business Management, AAS

Southside Community College
Emporia, VA

Science Education

Greensville County High School
Emporia, VA
06.2015

Skills

  • Scheduling Coordination
  • Operational Efficiency
  • Work In Excel
  • Operational Excellence
  • Teamwork and Collaboration
  • Customer Service Management
  • Customer Service
  • Goal Setting
  • Desktops, Laptops, and Mobile Devices

Timeline

Operations Admin II

FedEx
08.2023 - Current

Operations Admin I

FedEx
10.2020 - 08.2023

Package Handler

FedEx
08.2020 - 10.2020

Associate Of Applied Science - Business Management, AAS

Southside Community College

Science Education

Greensville County High School

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Aniya Walton