Aniya Williams
Dedham,MA
Summary
Attentive Customer Service Representative with several years of achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
1
1
year of professional experience
Work History
Sales Associate
T.J. Maxx & HomeGoods
08.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Burlington Coat Factory Department Store
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Windsor Fashions
07.2022 - 10.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Science - Psychology
Massasoit Community College
Brockton, MA05.2026
No Degree - Cosmetology
Empire Beauty School - Boston
Boston, MA08.2024
High School Diploma -
Randolph High School
Randolph, MA06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Sales expertise
- Store Opening and Closing
- Complex Problem-Solving
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Professional telephone demeanor
Timeline
Sales Associate
T.J. Maxx & HomeGoods
08.2023 - 11.2023
Sales Associate
Burlington Coat Factory Department Store
11.2022 - 01.2023
Sales Associate
Windsor Fashions
07.2022 - 10.2022
Associate of Science - Psychology
Massasoit Community College
No Degree - Cosmetology
Empire Beauty School - Boston
High School Diploma -
Randolph High School