Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aniyah Cooper

Newark,NJ

Summary

Dynamic Front Desk Management Professional with extensive expertise in guest relations and administrative functions. Proven ability to foster team collaboration, tackle challenges with innovative problem-solving, and adapt seamlessly to evolving circumstances. Recognized for exceptional communication and organizational skills that drive operational efficiency and elevate customer satisfaction. Committed to reliability and results, consistently surpassing expectations in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Front Desk Manager

OCLI Vision
05.2024 - Current
  • Managed multi-line phone system, addressing patient inquiries and resolving issues effectively.
  • Coordinated communication between patients and medical staff, facilitating timely access to care.
  • Accurately assign CPT and ICD codes based on the provider’s diagnosis and treatment documentation
  • Completed clerical duties and tasks for clinic administration.
  • Supervised front desk operations, ensuring seamless patient check-in and appointment scheduling.
  • Trained and mentored new reception staff on office protocols and software systems.
  • Analyze Data
  • Maintained accurate patient records in electronic health record (EHR) system, ensuring compliance with regulations.

Medical Office Supervisor

CityMD Urgent Care Center
09.2022 - 05.2024
  • Monitoring the flow of patients
  • Handling emergencies or unexpected situations effectively
  • Overseeing administrative tasks such as reporting, documentation, and compliance with billing and insurance procedures
  • Serving as a key point of contact among staff, management, and other healthcare providers
  • Managed scheduling for staff and patients, optimizing appointment flow and reducing wait times.
  • Supervised daily operations of medical office, ensuring compliance with regulations and policies.
  • Oversaw inventory management of medical supplies, ensuring availability while controlling costs.
  • Developed procedures for handling confidential patient information, ensuring privacy and security at all times.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Assistant Retail Store Manager

Shoe Show Inc.
07.2018 - 09.2022
  • Open/close store
  • Supported financial processes by monitoring cash handling and reconciliation procedures.
  • Assisted in daily store operations, ensuring adherence to company policies and procedures.
  • Trained new employees on sales techniques and customer service standards.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Managed inventory control, reducing stock discrepancies through accurate tracking systems.
  • Analyzed sales data to identify trends, informing strategies for product placement and pricing adjustments.

Education

Diploma -

Newark Tech High School
Newark, NJ
06-2018

Skills

  • Conflict management
  • Detail-oriented organizer
  • Community-oriented approach
  • Reliable
  • Collaborative team member
  • Independently motivated
  • Analytical problem-solving
  • Service excellence
  • Efficient handling of check-in and check-out processes

Timeline

Front Desk Manager

OCLI Vision
05.2024 - Current

Medical Office Supervisor

CityMD Urgent Care Center
09.2022 - 05.2024

Assistant Retail Store Manager

Shoe Show Inc.
07.2018 - 09.2022

Diploma -

Newark Tech High School

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