Aniyah Gillispie
Charlotte,NC
Summary
Focused on increasing revenue and customer satisfaction with a consultative and persistent approach. Profit-minded, polished and professional in all interactions. Resourceful in approaching each situations with a critical eye and devising innovative strategies for maximizing results.
Overview
11
11
years of professional experience
Work History
Clinical Supervisor
Urology Specialists Of The Carolinas
09.2023 - Current
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Lead and directed team of 10 clinical personnel and support staff.
- Implemented performance improvement initiatives focused on enhancing client experience and service quality.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Developed improvement plans to solve problems and improve lagging areas.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Office Manager /Executive Assistant to the Chief Executive Officer
IOBX
11.2022 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Medical Assistant Manger /Patient Care Liaison
Male Excel
02.2022 - 11.2022
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
Certified Medical Assistant
Novant Healthcare
02.2018 - 02.2022
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Certified Clinical Hemodialysis Technician
Fresenius Dialysis
03.2013 - 02.2018
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient''s care plan.
- Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
- Supported interdisciplinary team collaboration by sharing relevant patient information with physicians, nurses, and dietitians for comprehensive care planning.
- Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
- Supported a welcoming atmosphere within the clinic by engaging in positive interactions with patients' family members or caregivers when appropriate, fostering strong relationships that ultimately benefit overall treatment experience for patients themselves.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Education
Associate of Applied Business - Business Administration And Management
Central Piedmont Community College
Charlotte, NCAssociate of Applied Science - Medical Assistant
Sanford- Brown College
Landover, MD03.2011
Skills
- Clinical Training
- Team Supervision
- Data Analysis
- Clinical assessment
- Process Improvements
- Patient Management
- Health administration
- Patient Relations
- Process Implementation
- Resource Allocation
- Resource Monitoring
- Patient education and counseling
- Accreditation Coordination
Timeline
Clinical Supervisor
Urology Specialists Of The Carolinas
09.2023 - Current
Office Manager /Executive Assistant to the Chief Executive Officer
IOBX
11.2022 - 08.2023
Medical Assistant Manger /Patient Care Liaison
Male Excel
02.2022 - 11.2022
Certified Medical Assistant
Novant Healthcare
02.2018 - 02.2022
Certified Clinical Hemodialysis Technician
Fresenius Dialysis
03.2013 - 02.2018
Associate of Applied Business - Business Administration And Management
Central Piedmont Community College
Associate of Applied Science - Medical Assistant
Sanford- Brown College
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