Summary
Overview
Work History
Education
Skills
Timeline
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Aniyah Gray

Raleigh,NC

Summary

Dynamic professional with a proven track record at Amazon Warehouse FTW1, excelling in customer service and time management. Recognized for enhancing customer satisfaction through effective issue resolution and compassionate caregiving. Skilled in direct patient care and maintaining attention to detail, consistently achieving high productivity while fostering strong relationships.

Overview

6
6
years of professional experience

Work History

Associate

Amazom Warehouse FTW1
04.2024 - 05.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Personal Care Assistant

Jonathan Vereen
04.2023 - 09.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Customer Service Representative

Group O
01.2022 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Personal Care Assistant

Genesis HealthCare
07.2021 - 01.2022
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Assisted patients with self-administered medications.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.

Associate Cashier

Food Lion
02.2019 - 05.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Helped maintain an orderly flow of customers through checkout lanes to minimize wait times.
  • Provided exceptional customer service, resulting in numerous positive reviews and commendations from customers.
  • Resolved customer complaints promptly, maintaining professionalism while working towards a satisfactory resolution.

Education

Certified Nurse Aide

Clayton High School
Clayton, NC
05-2025

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Compassionate caregiving
  • Behavior management
  • CPR certified
  • Direct patient care
  • Activities of daily living support

Timeline

Associate

Amazom Warehouse FTW1
04.2024 - 05.2025

Personal Care Assistant

Jonathan Vereen
04.2023 - 09.2023

Customer Service Representative

Group O
01.2022 - 07.2022

Personal Care Assistant

Genesis HealthCare
07.2021 - 01.2022

Associate Cashier

Food Lion
02.2019 - 05.2021

Certified Nurse Aide

Clayton High School

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Aniyah Gray