Aniyah Harris
Jacksonville,FL
Summary
A passionate service worker with over 7 years of comprehensive experience in customer service environments and a highly-motivated employee with a desire to take on new challenges. With strong worth ethic, adaptability and exceptional interpersonal skills, I'm adept at working effectively and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
ServSafe Food Handler Certification
Work History
Server
The Juicy Crab
Jacksonville, FL
11.2024 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Kitchen Leader
Chipotle
Jacksonville, FL
11.2024 - Current
- Chopped vegetables, cut up fruit, and prepared sauces.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Assistant Manager
Swoozie's
Jacksonville, FL
06.2023 - 11.2024
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Lead
Insomnia Cookies
Jacksonville, FL ● Los Angeles, CA ● Athens, OH
08.2020 - 05.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Greeted customers, took orders, prepared and served baked goods and processed payment in store food service area.
Sales Representative
AT&T
Athens, OH
11.2022 - 05.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Adhered to company initiatives and achieved established goals.
- Listened to customer needs to identify and recommend the best products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Server
Another Broken Egg Cafe
Jacksonville, FL
04.2020 - 03.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by company policy.
Assistant Manager
The Timothy Allen Brand
Jacksonville, FL
11.2016 - 08.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assisted organizational efforts by filing, entering data and answering the company phone.
- Assisted with set up for social events and food deliveries.
- Greeted guests and vendors to assist in navigating event spaces.
- Monitored and stocked inventory to keep adequate stock of product and supplies.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL12-2024
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Skills
- Customer Service
- POS System Operation
- Merchandising
- Administration and Reporting
- Store Opening and Closing
- Stocking and Receiving
- Liquor, wine, and food service
- Problem Resolution
- Multitasking
- Meticulous Attention to Detail
- Teamwork and Collaboration
- Adaptability
Volunteer Experience
- Collaborated in large groups of 10-20 fellow volunteers to process, organize, and conduct inventory of various donated goods, primarily food, for Feeding Northeast Florida.
- Encouraged people to be active in their community through organizational events and outreach.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Flexible work hoursCompany CultureTimeline
Server
The Juicy Crab
11.2024 - Current
Kitchen Leader
Chipotle
11.2024 - Current
Assistant Manager
Swoozie's
06.2023 - 11.2024
Sales Representative
AT&T
11.2022 - 05.2023
Shift Lead
Insomnia Cookies
08.2020 - 05.2023
Server
Another Broken Egg Cafe
04.2020 - 03.2022
Assistant Manager
The Timothy Allen Brand
11.2016 - 08.2020
Associate of Arts -
Florida State College At Jacksonville