Aniyah Hartley
Brooklyn,NY
Summary
Proven track record of enhancing operational efficiency at Queens Hospital through meticulous data entry and record-keeping. Adept at managing sensitive information with utmost confidentiality and excelling in customer service, as demonstrated at Zuma and Target. Skilled in EPIC and known for exceptional communication abilities, consistently improving customer satisfaction and operational workflows. I bring a blend of strategic planning and effective communication to every role.
Overview
3
3
years of professional experience
Work History
Clerical Associate Level 3
Queens Hospital
02.2023 - 05.2024
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted with discharges and admissions for patients.
Reservationist
Zuma
06.2022 - 12.2022
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails and data entry.
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
Guest Advocate
Target
03.2021 - 09.2021
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
Education
Associate of Science -
Mandl School
New York, NY06.2025
High School Diploma -
Frank Mccourt High School
New York, NY06.2018
Skills
- Report Preparation
- Document Management
- Expense Reporting
- Faxing Documents
- EPIC
- Reception duties
- Scheduling appointments
- Scanning Documents
- Typing Speed
- Data Entry
- Strategic Planning
- Customer Service
- Patient Charting
- Organizing and Categorizing
- Professional and mature
- Medical Terminology
- Team Player
- Adaptability
- Communication skills
Timeline
Clerical Associate Level 3
Queens Hospital
02.2023 - 05.2024
Reservationist
Zuma
06.2022 - 12.2022
Guest Advocate
Target
03.2021 - 09.2021
Associate of Science -
Mandl School
High School Diploma -
Frank Mccourt High School
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