Rocky Alamillo
Phoenix,AZ
Summary
Accomplished Installer Technician with a proven track record at CenturyLink, enhancing customer satisfaction through efficient and accurate system installations. Expert in equipment operation and adept in time management, I significantly improved installation efficiency. Fluent in Spanish, my strong customer service skills ensure excellence in every project, meeting and exceeding client expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Installer Technician
Western Cable Contractors
05.2024 - Current
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Installer Technician
CenturyLink
03.2021 - 03.2024
- Received multiple positive reconditions from clients upon completion of installation
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
Repair Technician
First Choice Petroleum
02.2020 - 02.2021
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Lead Installer
AT&T
11.2008 - 12.2019
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
Education
Computer Networking -
Glendale Community College
Glendale, AZHigh School Diploma -
North Canyon High School
Phoenix, AZ05.2004
Skills
- Fluent in Spanish
- Attention to Detail
- Time Management
- Positive Attitude
- Power Tool Operation
- Flexible with traveling outside of state
- Customer Service
- Equipment Operation
Certification
- OSHA workplace safety certification by CenturyLink May 2021
Timeline
Installer Technician
Western Cable Contractors
05.2024 - Current
Installer Technician
CenturyLink
03.2021 - 03.2024
Repair Technician
First Choice Petroleum
02.2020 - 02.2021
Lead Installer
AT&T
11.2008 - 12.2019
Computer Networking -
Glendale Community College
High School Diploma -
North Canyon High School
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