Aniyah Johnson
South Bend,IN
Summary
Driven by a results-focused approach, I excelled at Aimbridge Hospitality, mastering customer service and relationship building. My tenure is marked by enhancing customer retention and satisfaction, alongside significant contributions to team performance through effective coaching. Skilled in hospitality industry knowledge and baggage handling, I consistently achieved hotel objectives and improved operational efficiency.
Overview
5
5
years of professional experience
Work History
Area Sales Manager
Aimbridge Hospitality
03.2024 - 07.2024
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Established strong relationships with clients by checking with them every step of the way as well as setting up meetings and property walks.
Front of House Supervisor
Aimbridge Hospitality
09.2022 - 03.2024
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Responsible for assisting sales team with setting up meetings and conducting site visits.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Assisted Sales team with groups and events
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Acted as both valet and or server in front of house when needed.
- Decorated as employee of the Month by Le Meridien Hotel.
- Performed cash handling activities and secured nightly bank deposits.
Front Desk Receptionist
Aimbridge Hospitality
02.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Kept accounts in balance and ran daily reports to verify totals.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
Ramp Agent
American Airlines/ Envoy
01.2021 - 02.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for 20+ daily flights.
Barista Trainer
HMSHost (Starbucks)
12.2019 - 12.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Supported customers by providing great service, helpful information, answering questions, and responding/resolving guest complaints.
- Responsible for preparing quality beverages and food products in a clean hospitable environment.
- Handled cash and processed payments accurately to avoid errors.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Taught proper procedures and strategies for success to new employees.
Drive-Thru Cashier
T. Allen's
06.2020 - 10.2020
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Package Handler
FedEx
11.2019 - 11.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
No Degree - Hospitality Administration And Management
Indiana University - Purdue University Fort Wayne
Fort Wayne, INNo Degree - Hospitality Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Clay High School
South Bend, IN06.2018
Skills
- Relationship Building
- Account Monitoring
- Rapport and relationship building
- Customer Complaint Resolution
- Customer Service
- Hospitality Industry Knowledge
- Workplace Safety
- Guest Relations
- Task Delegation
- Staff Motivation
- Upselling strategies
- Problem-Solving
- Aircraft Marshalling
- Baggage handling
Timeline
Area Sales Manager
Aimbridge Hospitality
03.2024 - 07.2024
Front of House Supervisor
Aimbridge Hospitality
09.2022 - 03.2024
Front Desk Receptionist
Aimbridge Hospitality
02.2022 - 09.2022
Ramp Agent
American Airlines/ Envoy
01.2021 - 02.2022
Drive-Thru Cashier
T. Allen's
06.2020 - 10.2020
Barista Trainer
HMSHost (Starbucks)
12.2019 - 12.2020
Package Handler
FedEx
11.2019 - 11.2019
No Degree - Hospitality Administration And Management
Indiana University - Purdue University Fort Wayne
No Degree - Hospitality Administration And Management
Ivy Tech Community College of Indiana
High School Diploma -
Clay High School