Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aniyah Johnston

Columbus

Summary

Dynamic and reliable with a proven track record at Target and pet sitting, enhancing customer satisfaction through effective team leadership. Known for building strong client relationships and demonstrating exceptional attention to detail. Skilled in schedule management and flexibility, and communication. Committed to delivering exceptional service and fostering a positive environment for both clients and colleagues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pet Sitter

Self-employeed
01.2021 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and play activities.
  • Communicated professionally with pet owners via phone, and text.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Gave medication to pets following guidelines from owners.
  • Managed scheduling, invoicing, and record keeping tasks efficiently to streamline operations and enhance professionalism.
  • Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
  • Managed scheduling and appointments efficiently, maximizing time spent on pet care.
  • Increased repeat business with exceptional care and personalized attention to pets' needs.
  • Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
  • Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Team Leader

Target
04.2021 - 12.2023
  • Increased customer satisfaction by closely monitoring service quality standards and addressing any issues promptly.
  • Fostered positive work environment.
  • Motivated team members to surpass their targets, recognizing their achievements.
  • Collected, arranged, and input information into database system.
  • Assisted customers in navigating company app and placing online orders, improving overall user experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Answered customer phone calls, and helped according to their request.

Retail Team Member

Panera Bread
01.2019 - 03.2021
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving.
  • Upheld high standards of cleanliness throughout the entire restaurant, contributing to an inviting atmosphere for both customers and employees.
  • Developed strong relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
  • Assisted in inventory management to prevent stock shortages and overages.

Education

BBA - Human Resources Management

Capital University
Bexley, OH
05-2028

High School Diploma -

Groveport Madison High School
Groveport, OH
06-2024

Skills

  • Honest and trustworthy
  • Positive attitude
  • Punctual and reliable
  • Flexible schedule
  • Phone and email etiquette
  • Admin skills
  • Customer service
  • Time management
  • Attention to detail
  • Relationship building
  • Customer communication
  • Multitasking Abilities
  • Work prioritization
  • Client communication
  • Schedule management
  • Regular availability
  • Valid Driver's license
  • Schedule coordination
  • Client relationship management
  • Client privacy management
  • First aid knowledge
  • Honest and dependable
  • Teamwork and collaboration

Certification

  • CPR certification

Timeline

Team Leader

Target
04.2021 - 12.2023

Pet Sitter

Self-employeed
01.2021 - Current

Retail Team Member

Panera Bread
01.2019 - 03.2021

BBA - Human Resources Management

Capital University

High School Diploma -

Groveport Madison High School

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Aniyah Johnston