Aniyah Parker

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
• Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
• Assembled and maintained patient medical records and other documents related to patient care.
• Assisted with processing patient admissions, transfers and discharges.
• Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
• Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
• Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
• Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
• Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
• Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
• Reduced wait times for patients by effectively managing patient flow within the health unit.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Maintained clean and safe environment to promote patient safety and comfort.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Handled transactions and resolved customer issues.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.