Aniyah Powell
Melbourne,FL
Summary
Dynamic and engaging, with a proven track record at Be Backs Lounge for enhancing customer satisfaction through exceptional service and a deep knowledge of liquor, beer, and wine. Adept at multitasking and fostering a collaborative team environment, I consistently contribute to increased sales and customer loyalty. Skilled in responsible alcohol service and cash register operation, my approach boosts both efficiency and compliance.
Overview
19
19
years of professional experience
Work History
Bartender
Be Backs Lounge
12.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Applebee's Grill + Bar
10.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Applebee's Grill + Bar
09.2017 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Red Ginger Chinese Restaurant & Bar
07.2015 - 09.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate/Piercer
Piercing Pagoda of Zale
11.2014 - 07.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted customers in selecting appropriate jewelry based on personal style preferences, anatomy, and healing considerations.
- Collaborated with team members to achieve monthly sales targets.
- Performed cash, card, and check transactions to complete customer purchases.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Merchandise Handler
Macy's
10.2013 - 06.2015
- Ensured accurate pricing by regularly updating price tags according to promotions or markdowns.
- Kept work areas neat, clean and free from debris.
- Worked with customers to pack items according to specific desires and requirements.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Supported loss prevention efforts through vigilant monitoring of merchandise areas for suspicious activity or potential theft risks.
- Expedited restocking process during high-volume periods for maintaining optimal shelf levels at all times.
- Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
Dance Teacher's Assistant
Living Dolls Dance Studio
07.2010 - 12.2010
- Assisted with coordination and administration of complete dance program.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Planned routines for recitals and performances.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Motivated and encouraged students to practice dance routines to work toward set goals.
Sales Associate
Hollywood Video
07.2005 - 08.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored customers for signs of security concerns and escalated issues to management.
Stylist Sales Associate
Express Factory Outlet
10.2006 - 04.2007
- Managed inventory effectively, maintaining an organized stockroom, which led to improved efficiency during busy periods.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Embraced fashion and understood market trends to articulate in client interactions.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted with visual merchandising efforts during seasonal changeovers, creating fresh new looks that attracted customers'' attention.
Education
Aesthetician License - Skin Care, Makeup, Nail Tech
Beauty Schools of America
Miami, FL03.2008
High School Diploma - General Studies
Miami Southridge Senior High
Miami, FL05.2007
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Engaging personality
- Cleanliness and hygiene
- Responsible Alcohol Service
- Cash Register Operation
Timeline
Bartender
Be Backs Lounge
12.2023 - Current
Server
Applebee's Grill + Bar
10.2021 - Current
Server
Applebee's Grill + Bar
09.2017 - 09.2021
Server
Red Ginger Chinese Restaurant & Bar
07.2015 - 09.2017
Sales Associate/Piercer
Piercing Pagoda of Zale
11.2014 - 07.2015
Merchandise Handler
Macy's
10.2013 - 06.2015
Dance Teacher's Assistant
Living Dolls Dance Studio
07.2010 - 12.2010
Stylist Sales Associate
Express Factory Outlet
10.2006 - 04.2007
Sales Associate
Hollywood Video
07.2005 - 08.2007
Aesthetician License - Skin Care, Makeup, Nail Tech
Beauty Schools of America
High School Diploma - General Studies
Miami Southridge Senior High
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