Summary
Overview
Work History
Education
Skills
Timeline
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Aniyah Pressley

Atlanta,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Floater Teacher

Druid Hill Child Development Center
02.2024 - 05.2025
  • Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
  • Built and maintained environment that stimulated learning and supported student achievement.
  • Exercised great adaptability in transitioning between assigned classrooms.
  • Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
  • Participated in professional development opportunities to stay current on best practices in education and further enhance teaching skills.
  • Collaborated with colleagues to share best practices and create innovative instructional strategies for continuous improvement.
  • Assisted in curriculum development, contributing to improved student outcomes and overall course effectiveness.
  • Monitored up to numbers students simultaneously with confidence and leadership.
  • Managed disciplinary actions for unacceptable behavior, working with individuals and supporting educational elements of remediation process.
  • Designed lesson plans, tailored curricula and provided special instructions to enhance existing structure.
  • Organized extracurricular activities that promoted teamwork, leadership skills, and a sense of community among students.
  • Acted as a liaison between students, families, and school administration to address any concerns or issues that arose throughout the academic year.
  • Counseled students needing occasional emotional support.
  • Managed class time efficiently by creating detailed schedules that allowed ample opportunity for both instruction and independent practice.
  • Enhanced student engagement by incorporating interactive activities and group projects into lessons.
  • Facilitated extra-curricular activities and assemblies in collaboration with other supervisory and supporting staff.
  • Supported students from varying backgrounds in ways necessary for successful grade completion.

Backroom Stocker

Walmart
03.2022 - 01.2024
  • Prioritized tasks according to urgency, ensuring that time-sensitive shipments were processed first.
  • Demonstrated adaptability by covering various responsibilities when needed, such as cashiering or assisting customers on the sales floor.
  • Contributed to a positive work atmosphere by fostering teamwork among fellow stockers and other staff members.
  • Trained new employees on proper backroom procedures and best practices to ensure consistency across the team.
  • Managed inventory control systems, updating records as needed to maintain accuracy.
  • Participated in regular staff meetings to discuss strategies for improving backroom operations and overall store performance.
  • Ensured high product quality by inspecting incoming shipments for damages or issues before storing them away.
  • Enhanced inventory management by accurately tracking and updating stock levels.
  • Operated equipment such as pallet jacks or hand trucks safely, reducing risk of injury or property damage.
  • Assisted in maintaining a clean and safe work environment, adhering to company safety policies.
  • Improved warehouse space utilization by effectively organizing merchandise storage areas.
  • Expedited product retrieval through diligent labeling and categorization of items in the backroom.
  • Reduced stock discrepancies with consistent audits and timely communication with the team.
  • Provided support during promotional events by setting up displays according to planograms and visual merchandising guidelines.

Front Desk Agent

Holiday Inn Hotel Express
05.2022 - 07.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Maintained clean and organized front desk areas to uphold polished company image.

Dog Daycare Attendant

Camp WOOF
09.2020 - 12.2021
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
  • Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
  • Communicated professionally with pet owners via phone, email, and text.
  • Exercised animals regularly with walks and rigorous play activities.

Education

Shiloh High School
Snellville, GA

Skills

  • Problem Solver
  • Writing Proficiency
  • Flexability
  • Adaptable
  • Time management
  • Customer Service
  • Dependability
  • Strong Organizational skills
  • Team Player

Timeline

Floater Teacher

Druid Hill Child Development Center
02.2024 - 05.2025

Front Desk Agent

Holiday Inn Hotel Express
05.2022 - 07.2023

Backroom Stocker

Walmart
03.2022 - 01.2024

Dog Daycare Attendant

Camp WOOF
09.2020 - 12.2021

Shiloh High School

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Aniyah Pressley