Aniyah Smith
Raleigh,NC
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Case Auditor
Texas Mortgage Relief
01.2022 - 12.2023
- Provide case auditing to qualifying residents and landlords participating in Federal and State programs
- Promptly analyze data and ensures proper documentation and compliance requirements are met
- Conduct tenant file reviews to determine whether applicants meet income eligibility requirements; use various techniques to qualify applicants including, manual income calculation and third-party data sources
- Monitor and documents inaccurate information processed through the applicant portal
- Assist applicants who may need additional guidance with requirements via phone, text, and email
- Determine eligibility and processes a high volume of applications through the case management system and the applicant portal
- Document and processes applicant appeals confirming full documentation and escalation protocols are adhered to.
Case Auditor
Yardi Rent Relief
12.2021 - 01.2022
- Achieve productivity standards while maintaining the highest level of service and client satisfaction
- Provide exceptional customer service to clients in gathering documentation and underwriting requirement for application approvals
- Collaborates effectively with other teams by assisting with quality assurance, automating processes, and providing information to meet business needs
- Maintains professional and technical knowledge by attending educational training
- Maintains internal control systems and contributes required daily team metrics
- Completes weekly progress reports and other reporting metrics required by management.
JCPenney Task Associate
JCPenney
11.2019 - 03.2020
- Explain to customers the best products for their needs
- Recommend related products to increase customers’ options and enrich the shopping experience
- Explain the benefits and functions of products, method of preparation and how to use them to achieve the best results
- Accept and processing orders, operate the POS register and resolve returns issues
- Promote special sales, offers and awareness of store loyalty program
Sales Associate
Bath And Body Works, Limited Brands
02.2019 - 02.2020
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Used POS system to process sales, returns, online orders, and gift card activations
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Greeted customers, helped locate merchandise, and suggested suitable options
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction
Education
Bachelor of Business Administration - Management
North Carolina Central University
Durham, NC12.2021
Skills
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Strong analytical skills with an ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Ability to draw conclusions and make appropriate recommendations for analyzed data
- Ability to gather information by examining records and documents and interviewing individuals
- Strong interpersonal skills and an ability to work professionally with persons at all levels
- Ability to communicate clearly and effectively in oral and written form
- Ability to handle sensitive matters on a confidential basis
- Solid knowledge of Zoom, Teams, or other communication software
Timeline
Case Auditor
Texas Mortgage Relief
01.2022 - 12.2023
Case Auditor
Yardi Rent Relief
12.2021 - 01.2022
JCPenney Task Associate
JCPenney
11.2019 - 03.2020
Sales Associate
Bath And Body Works, Limited Brands
02.2019 - 02.2020
Bachelor of Business Administration - Management
North Carolina Central University
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