Aniyah Thomas
Richmond,CA
Summary
Recent Biology graduate with a strong foundation in scientific principles and a passion for healthcare. Utilizing five years of customer service experience to develop effective communication and problem-solving skills, with a focus on providing exceptional service and promoting patient satisfaction. Eager to apply analytical, interpersonal, and organizational skills in a healthcare setting to support patient care and enhance the efficiency of healthcare teams. Acknowledged for adaptability, meticulous attention to detail, and dedication to ongoing learning and professional development.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security
12.2024 - Current
- Ensured safety and security of property, employees, and visitors by patrolling assigned areas to detect and prevent suspicious activity, utilizing surveillance cameras and holding a security guard license for monitoring purposes
- Provided immediate support during emergencies, such as fires, medical incidents, or security breaches, ensuring adherence to safety protocols and regulations to uphold safety standards
Curbside Pickup
Safeway
05.2024 - 08.2024
- Pioneered the establishment of a streamlined curbside pickup service for online or phone orders, utilizing a designated mobile application to drive a significant two-fold increase in online sales and elevate customer engagement
- Managed order preparation, customer interactions, and timely handoffs while enforcing safety protocols and health guidelines utilizing POS systems and communication devices for seamless coordination, resulting in a 30% reduction in order processing time
Cashier
Super 1 Foods
04.2023 - 01.2024
- Boosted efficiency by 100% by doubling transaction speed and expertly managing cash, credit, and debit transactions, while integrating Apple Pay for secure customer purchases
- Delivered friendly and attentive service to address customer inquiries, resolve issues, and cultivate a positive shopping experience, ultimately boosting customer retention levels
Sales Associate
City Gear
04.2022 - 12.2023
- Guiding customers through footwear choices, assisting in finding styles, sizes, and fits, showcasing product features and benefits resulting in a 10% boost in sales
- Achieved a 15% increase in store revenue growth and heightened customer satisfaction by effectively engaging with customers, understanding their needs, utilizing limited-time offers such as discounts, and delivering exceptional shopping experiences
Cashier
McDonald's
05.2018 - 12.2020
- Verified cash amounts in the drawer at the start of shifts to ensure accuracy and adequate change using CashRegisterPro software
- Interacted with customers, supported order placements, and delivered product insights to an average of 100-150 visitors daily, ensuring customer satisfaction by offering comprehensive after-sales service
- Drove a 40% increase in customer engagement by finely analyzing current menu items, prices, and promotions, meticulously tracking the performance of lunch specials, happy hour deals, and seasonal offers using the Square POS system for enhanced monitoring and analysis
Education
Bachelor of Science - Biology
Grambling State University
Grambling, LA12.2024
High School Diploma -
Richmond California College Preparatory Academy
Richmond, CA06-2016
Skills
- Customer Service
- Communication Skills
- Cash Handling
- Time Management
- Report writing
- Incident reporting
- Problem-solving
- Multitasking and organization
- Security guard license
Honors And Awards
- Presidents List, 3
- Deans List, 4
- TMCF Walmart Foundation First Generation Scholarship, 08/01/20, 05/31/21
Leadership And Campus Involvement
- CMAST, 08/01/23, 05/31/24
- LIDSS, 01/01/24, 12/31/24
Timeline
Security Officer
Allied Universal Security
12.2024 - Current
Curbside Pickup
Safeway
05.2024 - 08.2024
Cashier
Super 1 Foods
04.2023 - 01.2024
Sales Associate
City Gear
04.2022 - 12.2023
Cashier
McDonald's
05.2018 - 12.2020
Bachelor of Science - Biology
Grambling State University
High School Diploma -
Richmond California College Preparatory Academy
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