Aniyah Thompson
Jacksonville,FL
Summary
Proficient in developing and maintaining productive student, staff, family and administrator relationships to provide structures and supportive environments for students. Handles emergencies calmly. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Jacksonville, FL
06.2023 - Current
- Monitored employee performance to ensure compliance with company policies and procedures.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Monitored inventory levels and ordered supplies as needed.
- Monitored employee performance and provided feedback for improvement.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Daycare Assistant
God's Patch childcare and learning center
Jacksonville, FL
08.2022 - 05.2023
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
- Developed lesson plans based on the interests of each group of children that incorporated fun activities into learning experiences.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
- Provided supervision and care to young children ranging from infants to pre-school age.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL05-2023
Skills
- Team player
- Communication skills
- Time management
- Attention to detail
- Leadership
- Problem solving
- Work ethic
- Customer service
Timeline
Shift Leader
Dunkin' Donuts
06.2023 - Current
Daycare Assistant
God's Patch childcare and learning center
08.2022 - 05.2023
High School Diploma -
Terry Parker High School